Shilpa Ranjit
Operations Manager
126 Britannia Avenue East, Oshawa,,ON Canada
Summary
Seasoned operations manager and talented leader with 10 years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes. Actively looking for a role in Dubai and prepared to relocate.
Overview
10
10
years of professional experience
Work History
Operations Manager (Background Screening)
Investigative Solutions Network
08.2024 - Current
- Manage client escalations, ensuring timely and effective resolutions while maintaining high levels of client satisfaction.
- Lead the creation of RFPs, guide prospective clients through the onboarding process, and ensure smooth transitions.
- Oversee month-end reporting, ensuring accuracy for financial and operational decision-making, while managing client invoices and approvals.
- Monitor team performance, allocate resources, approve employee leaves, and conduct performance reviews to ensure adequate coverage and high productivity.
- Conduct quality assurance checks on pre-employment screenings and background checks for internal hires to ensure compliance and accuracy.
- Collaborate with the Senior Systems Architect to optimize case management processes, drive performance improvements, and update SOPs to enhance operational efficiency.
- Oversee police background investigations, ensure compliance with policies, and recommend process improvements for continuous development and data integrity.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operations Supervisor
OPTrust (Investment Division)
05.2021 - 08.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Lead cross-functional projects with the Business IT team, focusing on strategic planning, risk management, and system optimization through process improvements.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Oversee operations for 5 major divisions, ensuring compliance with policies and strategic goals while managing invoicing, reimbursements, employee expenses, and budget.
- Lead and mentor a team of Executive Assistants, providing training, performance reviews, and feedback to foster collaboration, efficiency, and a high-performance culture; collect, analyze, and deliver performance data from Executive Assistants to drive improvements and align with team objectives.
- Collaborate with HR on recruitment, onboarding, offboarding, and preparing orientation schedules to ensure seamless transitions for new hires.
- Maintain the deal database, support portfolio managers with data consolidation, and ensure effective communication flow between Managing Directors and teams.
Senior Operations Coordinator
KPMG Management Services LP
10.2018 - 05.2021
- Ensure timely responses to client communications and independently address routine inquiries, utilizing knowledge of practice structures and workflows, while managing and prioritizing Partners' email inboxes.
- Drive process improvements by identifying inefficiencies, collaborating with stakeholders, and implementing data-driven solutions to optimize operations, reduce errors, and ensure long-term success.
- Lead, manage, and mentor a team of five administrative staff, fostering collaboration, providing feedback, and tracking performance improvements to support team development.
- Oversee client invoicing, including tracking, approval, coding, and closure, and liaise with accounts payable to resolve discrepancies, ensuring timely submission of expense reports for Partners.
- Coordinate and manage conferences, including logistics, scheduling, and resource allocation, and ensure smooth execution by preparing and distributing meeting agendas and materials.
- Assist with onboarding and offboarding team members, ensuring seamless integration into the team, and offering backup support to other administrative staff as needed.
Administrative Coordinator
Strategic Insights
07.2018 - 10.2018
- Prepare and format reports, charts, presentations, and marketing materials, ensuring accuracy and alignment with organizational needs.
- Process invoices, expense reports, and vendor payments for senior leadership, maintaining financial accuracy and compliance.
- Post and distribute reports and marketing content on client extranets, update distribution lists, and ensure timely client notifications.
- Manage calendars, travel arrangements, and meeting logistics for the CEO, President, and Director of Operations, including scheduling, agendas, and materials.
- Register staff for conferences and events, maintain records, and collaborate with teams to meet deadlines and support smooth operations.
Executive Assistant to the CEO
Northwater Capital Management Inc.
01.2017 - 02.2018
- Provide high-level support to the CEO and VP by managing calendars, coordinating meetings, preparing expense reports, and organizing international travel.
- Handle complex and dynamic travel reservations, including hotels, airlines, and ground transportation.
- Prioritize and follow up on time-sensitive or confidential issues addressed to the CEO, determining appropriate actions or responses.
- Prepare materials for key meetings, including creating and enhancing presentations.
- Organize off-site strategy meetings and events, managing venues, catering, agendas, attendance, and on-site coordination.
Program Support Assistant
Sheridan College (Faculty of Humanities & Social Sciences)
04.2016 - 01.2017
- Provided clerical support to the Associate Dean, including document management, budget monitoring, meeting scheduling, and preparing agendas/minutes.
- Acted as the primary point of contact for faculty and student inquiries, resolving issues and ensuring adherence to Sheridan's policies, while maintaining accurate student records.
- Coordinated faculty orientation, managed scheduling conflicts, room assignments, and communicated changes to students.
- Organized program-related events, liaised with the Registrar’s Office and other departments, and facilitated bi-weekly departmental meetings to improve communication and coordination within the team.
Primary School Teacher
Tolins World School
03.2015 - 03.2016
- Delivered Mathematics and Science lessons to Grade 1 to Grade 4 students, fostering an engaging and educational classroom environment.
- Designed lesson plans, coordinated classroom activities, and organized cultural events to enhance student learning.
- Led annual school functions, demonstrating public speaking, event management, and leadership abilities.
- Developed and implemented a comprehensive yearly curriculum, ensuring alignment with academic standards and fostering student creativity through the class and school magazine.
Education
Bachelor of Arts - Combined Honours BA in Criminology & Policing
Wilfrid Laurier University
Ontario, Canada 01.2023 - 05.2015
Bachelor of Technology - Computer Science & Engineering
Christ Knowledge City
Kerala, India 08.2011 - 05.2015
Skills
- Operations Management & Strategic Decision-Making
- Change Management & Process Improvement
- Team Leadership, Mentorship & Staff Management
- Resource Allocation & Time Management
- Cross-Department Collaboration & Client Communication
- Conflict Resolution/Onboarding/Offboarding
TECHNICAL SKILLS:
- MS Office (Word, Excel, PowerPoint, Visio, Outlook and SharePoint)
- Power BI
- Adobe InDesign
- Adobe Illustrator
- Xero/QuickBooks
- Concur
- Backstop
- Smartsheet
TrackOps
Timeline
Operations Manager (Background Screening)
Investigative Solutions Network
08.2024 - Current
Bachelor of Arts - Combined Honours BA in Criminology & Policing
Wilfrid Laurier University
01.2023 - 05.2015
Operations Supervisor
OPTrust (Investment Division)
05.2021 - 08.2024
Senior Operations Coordinator
KPMG Management Services LP
10.2018 - 05.2021
Administrative Coordinator
Strategic Insights
07.2018 - 10.2018
Executive Assistant to the CEO
Northwater Capital Management Inc.
01.2017 - 02.2018
Program Support Assistant
Sheridan College (Faculty of Humanities & Social Sciences)
04.2016 - 01.2017
Primary School Teacher
Tolins World School
03.2015 - 03.2016
Bachelor of Technology - Computer Science & Engineering
Christ Knowledge City
08.2011 - 05.2015
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