Summary
Overview
Work History
Education
Skills
Languages
AVAILABILITY
Timeline
Generic

SHILPA RANA

Edmonton,AB

Summary

Dynamic and goal-focused professional with demonstrated expertise in customer service, sales, and human resource management. Recognized for exceptional communication skills, team leadership, and a strong work ethic. Brings a proactive approach to problem-solving and thrives in fast-paced environments. Fluent in English, Hindi, Punjabi.

Overview

6
6
years of professional experience

Work History

Team Lead

The Bay
04.2022 - 06.2025
  • Supervised and motivated a team to achieve daily sales and operational goals.
  • Provided training and ongoing support to ensure consistent service delivery.
  • Delegated tasks efficiently and monitored performance metrics.
  • Event organizer

Supervisor

A&W
11.2021 - 02.2022
  • Cashier duties, maintenance of cash registers
  • Train new staff
  • Key holder

Sales Associate

The Brick
07.2021 - 11.2021
  • Assisted customers with product selection through relationship-based selling.
  • Met sales targets and delivered personalized service.
  • Maintained in-depth knowledge of store offerings and promotions.
  • Provided friendly and efficient service to customers at checkout and throughout the store.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Maintained clean, organized workspaces and followed all store procedures.

HR Executive

Street of India Group of Restaurants
01.2021 - 08.2021
  • Led end-to-end hiring process and conducted onboarding sessions.
  • Managed employee relations and resolved workplace issues.
  • Maintained HR compliance and acted as a bridge between staff and management.

Supervisor

Save-On-Foods
04.2020 - 12.2020
  • Reception desk staff, customer service, stock management, team lead, address customers inquiries and feedback.

Team Member

Tim Hortons
02.2019 - 12.2019
  • Prepared food and beverages in a fast-paced environment.
  • Maintained cleanliness and upheld quality service standards.

Education

Post Graduate Degree - Human Resource Management

Douglas College
New Westminster, BC
08.2021

Master of Business Administration - Human Resources, Marketing

Punjab Technical University
01.2016

Bachelor of Business Administration - Business Administration And Management

Punjab Technical University
01.2014

Skills

  • Customer Service Excellence
  • Human Resources and Recruitment
  • Team Leadership and Staff Training
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Multilingual communication

Languages

English
Punjabi
Hindi

AVAILABILITY

Flexible and available as required by the role.

Timeline

Team Lead

The Bay
04.2022 - 06.2025

Supervisor

A&W
11.2021 - 02.2022

Sales Associate

The Brick
07.2021 - 11.2021

HR Executive

Street of India Group of Restaurants
01.2021 - 08.2021

Supervisor

Save-On-Foods
04.2020 - 12.2020

Team Member

Tim Hortons
02.2019 - 12.2019

Post Graduate Degree - Human Resource Management

Douglas College

Master of Business Administration - Human Resources, Marketing

Punjab Technical University

Bachelor of Business Administration - Business Administration And Management

Punjab Technical University
SHILPA RANA