SHILPA RANA
Edmonton,AB
Summary
Dynamic and goal-focused professional with demonstrated expertise in customer service, sales, and human resource management. Recognized for exceptional communication skills, team leadership, and a strong work ethic. Brings a proactive approach to problem-solving and thrives in fast-paced environments. Fluent in English, Hindi, Punjabi.
Overview
6
6
years of professional experience
Work History
Team Lead
The Bay
04.2022 - 06.2025
- Supervised and motivated a team to achieve daily sales and operational goals.
- Provided training and ongoing support to ensure consistent service delivery.
- Delegated tasks efficiently and monitored performance metrics.
- Event organizer
Supervisor
A&W
11.2021 - 02.2022
- Cashier duties, maintenance of cash registers
- Train new staff
- Key holder
Sales Associate
The Brick
07.2021 - 11.2021
- Assisted customers with product selection through relationship-based selling.
- Met sales targets and delivered personalized service.
- Maintained in-depth knowledge of store offerings and promotions.
- Provided friendly and efficient service to customers at checkout and throughout the store.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Maintained clean, organized workspaces and followed all store procedures.
HR Executive
Street of India Group of Restaurants
01.2021 - 08.2021
- Led end-to-end hiring process and conducted onboarding sessions.
- Managed employee relations and resolved workplace issues.
- Maintained HR compliance and acted as a bridge between staff and management.
Supervisor
Save-On-Foods
04.2020 - 12.2020
- Reception desk staff, customer service, stock management, team lead, address customers inquiries and feedback.
Team Member
Tim Hortons
02.2019 - 12.2019
- Prepared food and beverages in a fast-paced environment.
- Maintained cleanliness and upheld quality service standards.
Education
Post Graduate Degree - Human Resource Management
Douglas College
New Westminster, BC08.2021
Master of Business Administration - Human Resources, Marketing
Punjab Technical University
01.2016
Bachelor of Business Administration - Business Administration And Management
Punjab Technical University
01.2014
Skills
- Customer Service Excellence
- Human Resources and Recruitment
- Team Leadership and Staff Training
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Multilingual communication
Languages
English
Punjabi
Hindi
AVAILABILITY
Flexible and available as required by the role.
Timeline
Team Lead
The Bay
04.2022 - 06.2025
Supervisor
A&W
11.2021 - 02.2022
Sales Associate
The Brick
07.2021 - 11.2021
HR Executive
Street of India Group of Restaurants
01.2021 - 08.2021
Supervisor
Save-On-Foods
04.2020 - 12.2020
Team Member
Tim Hortons
02.2019 - 12.2019
Post Graduate Degree - Human Resource Management
Douglas College
Master of Business Administration - Human Resources, Marketing
Punjab Technical University
Bachelor of Business Administration - Business Administration And Management
Punjab Technical University
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