Shilpa Nelson
Stoney Creek,ON
Summary
Highly experienced front staff known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Store Front Staff Member
Ocean Palate Hamilton
2023.08 - Current
- Operated cash registers, accepting payment and making change.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted guests and answered questions about merchandise.
- Helped set up displays and arranged merchandise to promote sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Overseas Consultant
Fair Future
2022.06 - 2023.07
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Master of Arts - Strategic Marketing Communication
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2025
Bachelor of Arts - English Literature
St. Joseph College
Kerala , India03.2021
Skills
- Problem-solving abilities
- Organizational skills
- Cleanliness and hygiene
- Attention to detail
- Team collaboration
- Professional demeanor
- Promotional strategies
- Computer literacy
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Limited Working
AVAILABILITY
- MONDAY - 12PM TO FULL TIME
- WEDNESDAY- FULL TIME
- THURSDAY- 12 PM TO FULL TIME
- FRIDAY - 12 PM TO FULL TIME
- SATURDAY- FULL TIME
- SUNDAY -FULL TIME
Timeline
Store Front Staff Member
Ocean Palate Hamilton
2023.08 - Current
Overseas Consultant
Fair Future
2022.06 - 2023.07
Master of Arts - Strategic Marketing Communication
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - English Literature
St. Joseph College
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