Shilpa Kotte
Mississauga,Canada
Summary
Results-driven and dynamic professional with over 8 years of experience in customer service, team leadership, and business development. Skilled in client relationship management, cross-functional team coordination, and process optimization. Proven track record of driving business goals, mentoring teams, and enhancing customer experience. Passionate about delivering strategic solutions and fostering a high-performance work environment. Seeking a Team Lead/Team Manager role to leverage leadership skills. Highly skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for a strong focus on team.collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Overview
8
8
years of professional experience
Work History
Business Development Manager
BookmyShow
04.2023 - 07.2023
- Onboarded new clients and executed strategic marketing plans to boost client engagement and revenue
- Managed client relationships, oversaw contract renewals, and ensured seamless collaboration
- Handled data management, MIS reporting, and internal team coordination to streamline operations
City Manager
Onitsuka Tiger
10.2022 - 04.2023
- Directed store operations, budget management, and ensured compliance with company standards
- Led the setup of a new 6000 sqft
- Store, overseeing recruitment, supply chain logistics, and infrastructure
- Advised management on brand expansion strategies and retail space leasing
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Researched issues, wrote reports and presented findings to Management.
Store Manager
Calvin Klein
06.2019 - 04.2022
- Strengthened customer relationships and expanded client base across multiple store locations
- Optimized stock and inventory processes, boosting operational efficiency by 15%
- Recruited and trained staff, fostering a culture of customer service excellence
- Managed budgets, supervised point-of-sale operations, and addressed customer concerns proactively
Customer Service Manager
Future Group
01.2017 - 12.2017
- Led customer-centric operations, ensuring high service standards and client satisfaction
- Developed teams, tracked CRM feedback (NPS), and maintained top rankings for customer delight
- Oversaw daily operations for a high-traffic store serving 20,000+ customers during peak seasons
Assistant Manager
MAK Projects
05.2015 - 03.2017
- Handled client interactions, project updates, and account management
- Coordinated with cross-functional teams for property documentation and legal processes
- Managed data records, cost sheets, and monthly collection statements
Education
Project Management -
Algoma University
04-2025
Master of Business Administration -
Swami Ramanand Teerth Marathwada University
04-2023
Bachelor of Computer Applications -
Swami Ramanand Teerth Marathwada University
04-2015
Skills
- Team Leadership & Development
- Client Relationship Management
- Process Optimization & Management
- Strategic Planning & Execution
- Data Analysis & Reporting (MIS)
- Cross-Functional Team Coordination
- Fundraising & Donor Engagement
- CRM & Communication Tools
- Project Management
- Conflict Resolution & Problem Solving
- Budget Planning & Financial Management
- Public Speaking & Presentation Skills
- Volunteer & Donor Relations
- Business development and planning
- Negotiations
Languages
Fluent in English
Telugu
Hindi
Technical Skills
- Microsoft Office Suite
- CRM Tools
- MIS Reporting
References
Available upon request.
Hobbies and Interests
- Travel Planning
- Fashion Design
Certifications And Awards
- High Performing Team Award, Future Group, 2018
- Star Employee Award, MAK Projects, 2016
- Best Customer Service Excellence Award, Calvin Klein, 2020
- Outstanding Leadership Award, Onitsuka Tiger, 2023
- Top Business Development Performer, BookmyShow, 2023
Timeline
Business Development Manager
BookmyShow
04.2023 - 07.2023
City Manager
Onitsuka Tiger
10.2022 - 04.2023
Store Manager
Calvin Klein
06.2019 - 04.2022
Customer Service Manager
Future Group
01.2017 - 12.2017
Assistant Manager
MAK Projects
05.2015 - 03.2017
Project Management -
Algoma University
Master of Business Administration -
Swami Ramanand Teerth Marathwada University
Bachelor of Computer Applications -
Swami Ramanand Teerth Marathwada University
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