Shilpa Dadallage
Lacombe,AB
Summary
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.can working under any pressure.
Overview
8
8
years of professional experience
Work History
Restaurant Manager/Owner
True fire smoke and grill
Camrose, Alberta
09.2021 - Current
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved conflicts among employees in an effective manner.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained new employees to perform duties.
- Prepared staff work schedules and assigned team members to specific duties.
Front Desk Receptionist
holiday inn express and suites
Red Deer, Alberta
08.2023 - 01.2024
- Monitored visitor access control systems including issuing identification badges when necessary.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled sensitive information in a confidential manner.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled incoming and outgoing mail and packages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Manager
Dominos Pizza
Camrose, Alberta
07.2016 - 09.2021
- Implemented strategies to increase sales and profitability of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Created promotional campaigns to drive footfall into the store.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Scheduled staff shifts according to business needs.
- Supervised a team of 8-12 employees, providing training and performance evaluations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
GED -
MR/vijitha Central National School
Sri Lanka04-2007
Some College (No Degree) - Medical Office Assistant(diploma)
ERP College
Calgary, ABSome College (No Degree) - Recreation Therapy
Aquinas College
Calgary, ABSkills
- Menu development
- Recruitment
- Restaurant operations management
- Staff Management
- Schedule Coordination
- Operations Management
- Shift Management
- Complaint resolution
- Labor and food cost control
- Full service restaurant background
- Staff Scheduling
Affiliations
As a Diploma holder of Medical office assistance i had a one month of System Training Practicum with Wolf EMR System.
Timeline
Front Desk Receptionist
holiday inn express and suites
08.2023 - 01.2024
Restaurant Manager/Owner
True fire smoke and grill
09.2021 - Current
Manager
Dominos Pizza
07.2016 - 09.2021
GED -
MR/vijitha Central National School
Some College (No Degree) - Medical Office Assistant(diploma)
ERP College
Some College (No Degree) - Recreation Therapy
Aquinas College
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