Shilon Rose
Ajax,ON
Summary
Dedicated marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rogers Wireless
11.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Client Specialist
Cash Money
01.2022 - 09.2022
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, and responding to incoming calls.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Responded proactively and positively to rapid change.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided suggestions for process, application or documentation improvement.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Met customer call guidelines for service levels, handle time and productivity.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
The Source (Bell Canada)
06.2020 - 03.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Developed, marketed and sold full range of products and support services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Used Bell Systems to revise and update training materials and content to reflect new products and techniques.
Business Manager
Hairplugnahnni
02.2019 - Current
- Oversaw and improved Products and services
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Acquired new customers through improved conversion techniques such as email follow-up messages.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Used consultative techniques to understand customer needs and make strategic referrals.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Bachelors of Commerce - Marketing
Durham College
Oshawa, ON12.2026
High School Diploma -
Durham Alternative Secondary School
Oshawa, ON2016
Skills
- Excellent work ethic
- Reliable and punctual
- Good problem-solving and communication skills
- Exceptional Customer Service
- Sales training
- Multi-tasking strength
- Works Well Under Pressure
- Client Relationship Management
Timeline
Customer Service Representative
Rogers Wireless
11.2022 - 09.2023
Client Specialist
Cash Money
01.2022 - 09.2022
Sales Associate
The Source (Bell Canada)
06.2020 - 03.2021
Business Manager
Hairplugnahnni
02.2019 - Current
Bachelors of Commerce - Marketing
Durham College
High School Diploma -
Durham Alternative Secondary School
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