Shilan Guan (Celia)
20-3788 Laurel St Burnaby,BC
Summary
Dynamic Office Administration professional with a proven track record at companies from different fields excelling in bookkeeping and customer service. Adept at managing schedules and data entry, I leverage strong problem-solving abilities and interpersonal skills to enhance operational efficiency and client satisfaction. Fluent in English, Cantonese, and Mandarin. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
14
14
years of professional experience
Work History
Office Administration Assistant
Vanvalue Real Estate Appraisals Inc.
Langley, BC
02.2024 - Current
- Performing data entry tasks into various databases when needed.
- Managing incoming mail by sorting, distributing, scanning or archiving as required.
- Scheduling appointments for staff members or clients if necessary.
- Providing administrative support to management team members.
- Ordering office supplies and equipment as needed.
- Answering telephones and directing calls to appropriate staff members.
- Preparing invoices for payment processing using accounting software programs.
- Updating customer information in the database system.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Inside Sales & Office Administrator
Nuvo Cabinets & Stones Ltd.
CALGARY, Alberta
03.2020 - 05.2022
- Executed bookkeeping tasks, including accounts payable and receivable management.
- Processed payroll efficiently for timely employee compensation.
- Performed data entry and invoicing to maintain accurate financial records.
- Drafted kitchen cabinet designs and coordinated product introduction to clients.
- Arranged production schedules and provided exceptional customer service.
- Managed incoming calls, directing inquiries to appropriate personnel or departments.
- Welcomed visitors warmly at office premises, enhancing client experience.
General Office Administrator
I Kitchen Ltd
Calgary, AB
08.2014 - 02.2020
- Executed bookkeeping functions, ensuring accuracy across financial records.
- Managed accounts payable and receivable to maintain cash flow.
- Processed payroll accurately and on time for all employees.
- Performed data entry tasks to support operational efficiency.
- Generated invoices promptly to facilitate timely payments.
- Delivered exceptional customer service while introducing new products.
- Conducted research on diverse topics to support project needs.
- Assisted management with special projects, contributing to overall goals.
Bookeeper/Accounting Clerk Assistant
Crossroads Accounting Firm & Personal Tax
Calgary, Alberta
10.2011 - 12.2012
- Bookkeeping/Data Entering
- Personal Tax Filing documents
- Phone Answering/ Customer Service
Education
Graduate Certificate - Residential Real Estate Agent
Lasalle College
Montreal, None09-2011
Diploma - Accounting And Management Technology
Lasalle College
Montreal, None06-2010
Skills
- A highly efficient and detail-oriented person
- Strong computer skills: Word, Excel, QuickBooks, PowerPoint, Outlook
- Strong time management and problem-solving skills, and excellent multitask ability
- Ability to work well in challenging situations
- Excellent language skills in English, Cantonese, and Mandarin
- Strong interpersonal skills
- Social media and promotions
- Data entry
- Schedule management
- Bookkeeping
- Administrative support
- Multi-line phone proficiency
- File organization
Timeline
Office Administration Assistant
Vanvalue Real Estate Appraisals Inc.
02.2024 - Current
Inside Sales & Office Administrator
Nuvo Cabinets & Stones Ltd.
03.2020 - 05.2022
General Office Administrator
I Kitchen Ltd
08.2014 - 02.2020
Bookeeper/Accounting Clerk Assistant
Crossroads Accounting Firm & Personal Tax
10.2011 - 12.2012
Graduate Certificate - Residential Real Estate Agent
Lasalle College
Diploma - Accounting And Management Technology
Lasalle College
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