Shilan Bahmani
North Vancouver
Summary
Highly motivated and client-focused professional with strong experience in customer service, hospitality, and administrative support. Proven ability to manage high-volume guest interactions, handle calls and inquiries, and deliver exceptional service in fast-paced environments. Experienced as a Host, Server, and Guest Experience team member, with a strong ability to multitask, resolve issues efficiently, and create positive customer experiences. Known as a reliable team player, quick learner, and adaptable professional who thrives under pressure while maintaining a high level of organization and attention to detail. Fluent in English and Farsi with excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Guest Experience Manager
Earls
West Vancouver
09.2025 - Current
- Managed guest relations to enhance overall dining experience.
- Trained staff on customer service best practices and operational standards.
- Coordinated events and special promotions to attract and engage guests.
- Conducted regular training sessions for new hires on company policies.
- Reviewed weekly reports on customer feedback received through various channels such as social media, emails.
Server
Earls
West Vancouver
08.2025 - 09.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and dietary inquiries.
- Processed payments accurately using point-of-sale system.
Host
Earls
West Vancouver
11.2024 - 07.2025
- Greeted and welcomed guests with a friendly demeanor.
- Managed reservations and seating arrangements efficiently.
- Assisted in training new hosts on operational procedures.
- Communicated wait times clearly to guests and staff.
- Coordinated with kitchen staff to ensure smooth service flow.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
Office Assistant
Your special immigration
North Vancouver
10.2023 - 10.2024
- Managed client appointment scheduling and maintained organized records.
- Assisted in preparing immigration documents and forms for submission.
- Communicated effectively with clients to gather necessary information.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Assisted in data entry and management of client databases for accuracy.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Retail Specialist
Old navy
Coquitlam
05.2024 - 09.2024
- Assisted customers in selecting merchandise and provided product knowledge.
- Organized store displays to enhance visual appeal and improve customer experience.
- Managed inventory levels and restocked shelves to ensure product availability.
- Provided excellent customer service to ensure satisfaction.
Cashier
Family market
01.2023 - 08.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and store displays.
- Trained new cashiers on checkout procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - Graphic Design
Capilano University
North Vancouver 09.2024 - 03.2026
High school diplome -
shilan Bahmani
Skills
- Customer Service & Guest Experience Management
- Guest Relations & Conflict Resolution
- Call Handling & Reservation Management
- Refund Processing
- Meeting Planning & Coordination
- Mail Handling & Administrative Support
- Interpretation Support (English–Farsi)
- Excellent Communication & Interpersonal Skills
- Strong Organizational & Time Management Skills
- Multitasking in Fast-Paced Environments
- Problem Solving
- Team Collaboration
- Fluent in English and Farsi
Languages
- English, Native
- Farsi, Native
Timeline
Guest Experience Manager
Earls
09.2025 - Current
Server
Earls
08.2025 - 09.2026
Host
Earls
11.2024 - 07.2025
Bachelor of Arts - Graphic Design
Capilano University
09.2024 - 03.2026
Retail Specialist
Old navy
05.2024 - 09.2024
Office Assistant
Your special immigration
10.2023 - 10.2024
Cashier
Family market
01.2023 - 08.2023
High school diplome -
shilan Bahmani