SHILAN AHMAH

+ Obtained an RCMP Top Secret Security clearance

+ Performing real-time, legally authorized, electronic telecommunications surveillance of persons, locations and devices

+ Listening to, analyzing, and summarizing live and recorded intercepted communications for criminal investigations

+ Analyzing communications and data to establish relevant information of persons of interest

+ Preparing transcripts of certain communications intercepted and recorded for investigative purposes.

+ Wearing a headset, with exposure to extended periods of audio and/or video, that may contain graphic content

+ Effectively manage payroll including completion of proper paperwork for new hires and terminations

+ Plan and direct staffing, training, and performance evaluation to develop and control sales and services

+ Receive food and beverage delivery, checking delivery contents to verify product quality and quantity

+ Inspect and clean food preparation areas and ensure food is stored and cooked at correct temperature

+ Directing and guiding passengers through customs and immigration points at Port-of-Entry (POE)

+ Greeting passengers and professionally handling general inquiries

+ Reporting any safety, security, or environmental issues to the airport Operations Center

+ Anticipating passenger volumes and proactively adapting processes

+ Proactively engaging passengers requiring additional customer service care and attention

+ Operating the Cruise Program in the summer

+ Providing orientation to passengers navigating through terminals

+ Managing information desks in domestic, international & carousel areas

+ Working weekends, weekdays, morning and night shifts

+ Making schedule for specific international and domestic flights

+ Provided recruitment and outreach services to youth at risk

+ Immigrants, and refugee families

+ Facilitated the intake processes by meeting clients, explaining the program

+ Understood clients' situations and completing the necessary forms

+ Provided settlement counselling and practical assistance to clients

+ Conducted life skills, literacy and essential skills workshops for families

+ Responsible for writing reports and general administrative work

+ Attended division staff meeting and training opportunities as required

+ Carried out employment barrier assessments, cover letter & resume building assistance, as well as job search support

+ Proficiently performed receiving, merchandising & inventory control

+ Provided product expertise and carried out sales in line with personal targets and sales quotas

+ Completed cashier transactions

+ Ensured an exceptional customer experience at the store level

+ Helped customers locate products and checked store system for merchandise at other sites.

+ Answered customer questions about sizing, accessories, and merchandise care.

+ Engaged with customers to effectively build rapport and lasting relationships.

+ Solved customer challenges by offering relevant products and services.

+ Scheduled clients appointments and consultations

+ Kept case files up to date

+ Supported attorneys in filing appeal briefs before Supreme Court

+ Gathered and analyzed state and federal status and precedents

+ Execute between court officers, Department of Family Services officials and clients

+ Attended annual meeting and weekly training to remain up to date on industry best practices and policy

+ Learned throughout my education in high school nationalism lessons and how justice system works

+ Maintained organized files and stocked supplies to support team needs and maximize performance.

+ Handled incoming business and client requests for information.

+ Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.