Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
* Leads a diverse team of 30+ members, fostering collaboration to achieve collective goals.
*Identifies skill gaps and implements targeted training programs for effective development.
* Facilitates cross-departmental communication and talent recruitment in Richmond, Roanoke, and Salem, VA, specifically for the Kroger Personal Finance Program, driving its growth.
* Expands team presence in Virginia for Kroger Personal Finance.
* Contributes to sales strategy development, consistently exceeding daily goals with insights from cross-functional teams.
* Ensures high customer satisfaction, achieving an average of 1+ sale per hour.
*` Maintains consistent performance, enrolling over 100 customers monthly in the PC financial program.
* Cultivates strong client relationships, promptly addressing needs for satisfaction and loyalty.
* Expands PC financial presence in GTA North and Atlantic region.
* Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
* Expanded sales revenues by identifying opportunities and executing customized marketing plans.