Shikha Ramnani
Calgary
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales and Service Representative
Westjet Airlines
02.2022 - Current
- Book air travel for internal and external guests, answer questions and provide general information about travel with Westjet
- Consistently able to upsell guests to various different product categories to drive guest satisfaction and WestJet revenue overall.
- Provide pre and post booking support, such as changing and cancelling reservations, using our reservation system.
- Effectively research and make decisions based on the information available to self, while balancing the needs of the guest with the needs of the business.
- Adhoc Projects as assigned.
Sales Associate
WestJet Vacations
10.2023 - 05.2024
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Built strong relationships with clients through exceptional communication and personalized service.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Customer Sales and Service Expert
The Home Depot Canada
03.2020 - 04.2022
- Ensure customers satisfaction by providing fast courteous service to them.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Researched client requests to create best possible solutions for diverse needs.
- Perform stocking activities to ensure that all items are available for customers to choose from at frontend.
- Handled calls promptly and with courteous professionalism.
Sales Representative
7X Powered Inc
03.2021 - 11.2021
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Contributed to team objectives in fast-paced environment.
Customer Service Associate/Sales Associate
Best Buy Canada
10.2019 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
Diploma - Office Skills
Assiniboine Community College
Brandon, MB08.2020
Skills
- Customer Engagement
- Great with technology
- Strong organizational skills
- Energetic work attitude
- Active listening skills
- Sharp problem solver
- Conflict resolution techniques
- Inside and Outside Sales
- Product Promotion
- Sales Expertise
Timeline
Sales Associate
WestJet Vacations
10.2023 - 05.2024
Sales and Service Representative
Westjet Airlines
02.2022 - Current
Sales Representative
7X Powered Inc
03.2021 - 11.2021
Customer Sales and Service Expert
The Home Depot Canada
03.2020 - 04.2022
Customer Service Associate/Sales Associate
Best Buy Canada
10.2019 - 12.2019
Diploma - Office Skills
Assiniboine Community College
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