Shikha Chauhan
Summary
Highly committed professional with hardworking mentality to maintain quality of services. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Manager - Clinic Administration
Painpro Therapeutics
12.2018 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Increased patient satisfaction by implementing efficient scheduling and appointment management systems.
- Developed comprehensive training programs for new staff members, resulting in improved performance and confidence.
- Streamlined clinic operations by identifying areas of inefficiency and implementing targeted improvements.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities.
- Served as a liaison between medical professionals within the clinic environment helping coordinate interdisciplinary care plans for complex cases.
- Oversaw inventory management processes maintaining appropriate supply levels while minimizing waste-related costs.
Processing Officer
BLS International Services Inc.
11.2016 - 06.2017
- Reduced processing errors by conducting thorough quality checks and data validation.
- Improved turnaround times for applications through effective prioritization and multitasking.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
Deputy Manager - Sales
Lotus Greens Developers
09.2013 - 09.2015
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Led successful sales campaigns that resulted in significant revenue growth for the organization over time.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
BBA - Commerce And Business Administration
University of Delhi
IndiaMedical Office Administration -
Langara College
Vancouver, BCSkills
- Strategic Planning
- Operations Management
- Complex Problem-Solving
- Time Management
- Cross-Functional Teamwork
- Staff Development
Languages
English
Hindi
Timeline
Manager - Clinic Administration
Painpro Therapeutics
12.2018 - Current
Processing Officer
BLS International Services Inc.
11.2016 - 06.2017
Deputy Manager - Sales
Lotus Greens Developers
09.2013 - 09.2015
BBA - Commerce And Business Administration
University of Delhi
Medical Office Administration -
Langara College
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