Shikha Bhardwaj
Winnipeg,MB
Summary
Multi-talented dental assistant with several years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.
Knowledgeable and skilled Inbound Problem Solver equipped to handle receiving issues with high degree of autonomy and excellent decision-making abilities. Well-trained warehouse team member with significant experience resolving routine and complex technical and merchandise concerns.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Children's Dental World
Winnipeg, Manitoba
02.2021 - Current
- Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
- Assisted in dental procedures, such as scaling and root planing.
- Sterilized instruments and equipment in accordance with established protocols.
- Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
- Prepared trays of instruments for dental procedures.
- Maintained inventory of supplies used during treatments.
- Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
- Educated patients on post-operative instructions regarding diet, medications and activities.
- Documented all treatment plans in patient records according to office standards.
- Greeted incoming patients, verified insurance coverage and scheduled appointments.
- Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
- Took intraoral radiographs using digital X-ray equipment per doctor's orders.
- Ensured that all paperwork was completed accurately prior to patient departure from office visit.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Reviewed medical histories with each patient before beginning a new course of treatment.
- Provided chairside assistance during periodontal surgeries as needed.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Assisted dentists in permanent and temporary restorative procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Kept track of treatment information in patient records.
- Set up operatories with appropriate instruments for each procedure prior to patient arrival.
Call Escalation Specialist
Sky Bridge Americas
Winnipeg, Manitoba
07.2018 - 03.2023
- Provided technical support to customers with escalated issues.
- Researched, analyzed, and resolved complex customer inquiries.
- Investigated customer complaints and identified root cause of the issue.
- Developed solutions to improve customer service experience.
- Documented detailed reports of all escalations and resolutions.
- Assisted in training new escalation specialists on procedures and processes.
- Interfaced with internal departments to ensure timely resolution of escalated cases.
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
- Maintained a high level of quality assurance throughout the escalation process.
- Managed multiple customer accounts simultaneously while providing superior service.
- Worked closely with other teams to identify trends in escalated cases.
- Utilized various software programs such as to track escalations and document resolutions.
- Created documentation outlining standards and guidelines for escalation processes.
- Developed effective communication plans between clients and internal teams during an escalation situation.
- Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
- Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Strengthened customer retention by offering discount options.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Associate Dentist
Paras Bliss Clinic
Panchkula, India
07.2017 - 04.2018
- Assessed patient oral health and recommended appropriate dental treatments.
- Provided preventive dentistry services such as cleanings, sealants, fluoride treatments and x-rays.
- Performed restorative procedures including fillings, crowns, bridges and root canals.
- Monitored patient progress through follow-up visits and adjustments of treatment plans.
- Adhered to safety protocols when handling hazardous materials such as amalgam waste.
- Managed inventory of supplies used during dental procedures.
- Supervised clinical staff members such as assistants, hygienists and lab technicians.
- Reviewed medical histories of patients prior to beginning treatment plans.
- Ensured compliance with all applicable laws, regulations and standards governing the practice of dentistry.
- Provided comprehensive postoperative instructions for patients following dental treatments.
- Took impressions for dental appliances and sent prosthesis to outside dental labs.
- Assisted with recruitment, training and management of staff.
- Guided and mentored dental staff, fostering a team environment focused on high-quality patient care.
- Oversaw the sterilization and maintenance of dental instruments and equipment, ensuring a safe and hygienic work environment.
- Managed dental emergencies, providing immediate treatment and relief to patients in pain or distress.
Dentist
Gian Sagar Dental College
Patiala, Punjab
06.2010 - 07.2017
- Performed patient examinations, charted dental history and developed treatment plans.
- Conducted root canals, extractions, fillings, crowns and other restorative procedures.
- Educated patients on proper oral hygiene techniques and preventive care measures.
- Assisted with the placement of implants and orthodontic treatments.
- Provided emergency care for toothaches or broken teeth.
- Utilized specialized tools such as drills, forceps and mirrors to perform procedures in a precise manner.
- Took x-rays to identify areas of decay or other abnormalities in the mouth.
- Prescribed medications and antibiotics to treat infections or pain relief associated with dental work.
- Reviewed laboratory results from tests conducted on saliva samples and biopsies to diagnose potential issues.
- Scheduled follow-up appointments to monitor progress of treatments or surgeries performed.
- Worked closely with dental hygienists to ensure optimal patient care.
- Kept up-to-date on advances in dentistry by attending seminars and conferences.
- Ensured all safety protocols were met when performing any type of procedure.
- Collaborated with other healthcare providers to coordinate comprehensive patient care.
- Adhered to professional standards of practice set forth by governing bodies.
Education
High School Diploma -
CDI College
Winnipeg, MB01-2021
Bachelor of Science - Dentistry
Swami Devi Dyal Dental College
India10-2004
Skills
- Periodontics
- Restorative Dentistry
- Exam room setups
- Electronic Charting
- Patient schedule management
- Dental Radiography
Certification
- Registered with Manitoba Dental Association
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Registered Dental Assistant
Children's Dental World
02.2021 - Current
Call Escalation Specialist
Sky Bridge Americas
07.2018 - 03.2023
Associate Dentist
Paras Bliss Clinic
07.2017 - 04.2018
Dentist
Gian Sagar Dental College
06.2010 - 07.2017
High School Diploma -
CDI College
Bachelor of Science - Dentistry
Swami Devi Dyal Dental College
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