Shikha Barad
Burnaby,Canada
Summary
Experienced and highly skilled professional with over three years of expertise, demonstrating a strong dedication to delivering top-notch customer service both over the phone and in-person. Proficient in crafting impeccable presentations and emails, compiling facility reports, and upholding the highest standards of confidentiality. Holds a Master's degree in Computer science (CS) and excels in the use of MS Office tools such as Excel, Word, PowerPoint, and Access. Seeking to apply my knowledge and skills in a full-time position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Coordinator, Examination, and Entry-to-Practice
College of Massage Therapists of British Columbia
02.2022 - Current
- Conducted a comprehensive examination of all operational procedures, encompassing payment systems, communication channels, and customer relationship management software.
- Proposed the adoption of new technology systems to enhance trading operations, resulting in a 6% boost in company revenues.
- Worked closely with department and unit leaders to integrate their business processes into the organization's technological systems.
- Regularly delivered reports on the status of the organization's business structure and systems to company executives.
- Managing individuals currently interested or aspiring to be registered massage therapists in British Columbia, both through phone conversations and in-person interactions.
- Ensuring that applicants experience a sense of understanding and relief upon discovering the appropriate pathway.
- Coordinating and organizing exam bookings in collaboration with venues.
- Creating and overseeing the scheduling of exams.
- Analyzing outcomes and generating reports for schools and applicants utilizing Excel.
- Implementing mail merges for communicating exam details and results to applicants.
- Addressing enrollment matters related to courses, exams, and technical issues within the applicant portal.
- Securing payments and establishing new applicant accounts
- Extensive management of IT troubleshooting with IT providers such as D2L, Umbrella IT, and Thentia Cloud Services.
Lending Specialist
Fairstone Financial
06.2021 - 02.2022
- Delivered top-notch service to existing and potential clients, whether over the phone or in person, specifically for loan applications.
- Ensured clients felt heard and reassured upon discovering suitable financial solutions.
- Managed all incoming customer inquiries and applications related to mortgage and personal loans.
- Gathered pertinent information to formulate customized financial solutions for individual clients.
- Analyzed and addressed overdue accounts by comprehending customer circumstances and focusing on problem-solving.
- Executed administrative duties, including securing payments, establishing new customer accounts, completing paperwork for loan closures, and handling third-party calls, inquiries, and emails.
IT Infrastructure Consultant
Kostklip Manufacturing
05.2020 - 11.2020
- Recognized and addressed IT issues, implementing necessary solutions.
- Formulated strategies and roadmaps for IT solutions.
- Managed budgeting, procurement, and implementation of IT equipment based on business requirements.
- Analyzed data to seamlessly integrate outcomes between e-commerce and the ERP system.
- Oversaw data migration, content management, template modifications, and CSS adjustments.
- Collaborated with vendors and stakeholders to address requirements.
Education
Master of Science - Computer Science -
Bishop's University
Sherbrooke, Quebec06.2020
Bachelor of Engineering - Computer Science -
TRUBA College of Engineering and Technology
Indore, India06.2015
Skills
- Microsoft Office 365 (Excel, Powerpoint, Word)
- Agile (Jira)
- Software Development Life Cycle (SDLC)
- Information Collection
- Stakeholder Engagement
- MySQL, SQL
- Microsoft Power BI
- Tableau
- Customer Service
Certification
- Machine Learning by Andrew Ng, Stanford University
- Python for Data Science from Cognitive class
- SQL- MySQL for Data Analytics and Business Intelligence
- The Complete Introduction to Data Analytics with Tableau
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Coordinator, Examination, and Entry-to-Practice
College of Massage Therapists of British Columbia
02.2022 - Current
Lending Specialist
Fairstone Financial
06.2021 - 02.2022
IT Infrastructure Consultant
Kostklip Manufacturing
05.2020 - 11.2020
Master of Science - Computer Science -
Bishop's University
Bachelor of Engineering - Computer Science -
TRUBA College of Engineering and Technology
- Machine Learning by Andrew Ng, Stanford University
- Python for Data Science from Cognitive class
- SQL- MySQL for Data Analytics and Business Intelligence
- The Complete Introduction to Data Analytics with Tableau
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