Shijun Dong
St. John's,NL
Summary
Results-oriented operations specialist with a proven record of enhancing resident satisfaction by 30% at TSINGHUA International School. Skilled in technology systems management and interpersonal communication, I excel at ensuring safe, efficient operations and fostering collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dormitory Manager
TSINGHUA International School
Beijing, China
08.2023 - 09.2024
- Oversaw daily operations for 220 dormitory rooms and 20 staff apartments, maintaining a safe, clean, and welcoming environment
- Developed and implemented safety and maintenance policies, reducing complaints by 30% and improving resident satisfaction
- Supervised cleaning and maintenance teams to achieve consistent cleanliness ratings exceeding 95%
- Managed access control and security systems, including electronic locks and surveillance, enhancing resident safety
- Coordinated large-scale renovation projects, completing all tasks within deadlines and budgets to improve living standards
Dormitory Growth Mentor
TSINGHUA International School
Beijing, China
09.2021 - 08.2023
- Designed and delivered workshops to support personal development and life skills among residents.
- Captured high-quality photos and videos of residential life, enhancing stakeholder engagement and communication.
- Streamlined housing arrangements for staff, resolving issues efficiently, and improving satisfaction.
Clerk
Taian City Construction Engineering Bureau
Taian, China
01.2002 - 01.2020
- Monitored large-scale construction projects for compliance with safety regulations, providing actionable feedback to improve efficiency
- Optimized administrative workflows, reducing documentation time by 15% and supporting effective communication across teams
Education
Associate Degree - Psychology
Beijing Normal University
12.2023
Associate Degree - Civil Engineering
Shandong University of Science and Technology
12.2008
Skills
- Hospitality Operations & Guest Services
- Technology Systems Management
- Creative Media & Photography
- Interpersonal & Problem-Solving Skills
Certification
- CELPIP (CLB 5)
- Psychological Counseling Fundamentals Certificate (Chinese Academy of Sciences)
Languages
- Chinese (Mandarin), Native
- English, Intermediate; proficient in written and spoken communication, actively used in cross-cultural work environments. Continuously improving through daily practice.
Timeline
Dormitory Manager
TSINGHUA International School
08.2023 - 09.2024
Dormitory Growth Mentor
TSINGHUA International School
09.2021 - 08.2023
Clerk
Taian City Construction Engineering Bureau
01.2002 - 01.2020
Associate Degree - Psychology
Beijing Normal University
Associate Degree - Civil Engineering
Shandong University of Science and Technology
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