Languages
Skills
Summary
Work History
Education
Overview
Generic
Shijia Zhu

Shijia Zhu

Oakville,ON

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working

Skills

  • Operational Management: End-to-end Vendor/3PL Lifecycle Management, Courier Fleet System Build & Optimization, Cross-regional Operation Coordination, Team Scalability & Productivity Enhancement

  • Data & Strategy: Data-Driven Decision Making, KPI Framework Construction, Demand Forecasting, SOP Development & Refinement, Performance Analysis & Improvement

  • Commercial Capabilities: Commercial Negotiation, Rate & SLA Renegotiation, Key Account Lifecycle Management, Merchant Pain Point Solution Design, Targeted Merchant Acquisition

  • Leadership & Collaboration: Cross-Department/Time Zone Collaboration, Team Building & Mentoring, Project End-to-End Execution, Talent Development, Cross-Team Process Optimization

Summary

Results-focused operations leader with 4+ years in food delivery/logistics, consistently securing top KPI rankings (national/regional/city). Skilled in cross-team management, vendor/3PL oversight, data-driven optimization and commercial negotiation, driving cost savings, improved delivery efficiency and order growth. Proven ability to build scalable systems, mentor top talent and design merchant-centric solutions, closely aligned with Mid-Mile logistics objectives.

Work History

Regional Manager

HungryPanda
06.2024 - Current
  • Core Competencies
  • End-to-End Vendor Management: Oversee the entire lifecycle of regional suppliers, including sourcing, negotiation, and performance management across 3+ regions; optimized 20+ key suppliers and one 3PL.
  • Cost Control & Commercial Negotiation: Renegotiated rate structures, SLAs and commercial terms to achieve a 20% cost reduction.
  • Data-Driven Performance Management: Build robust KPI to track delivery metrics; drive a 20% reduction in average delivery time and a 10% increase in on-time delivery rate through regular reviews and corrective actions.
  • Cross-Collaboration (Department/Region/Time Zone): Drive effective collaboration across 5+ departments and 3 time zones; improve cross-department task efficiency by 20%.
  • Team Building & Optimization: Established 2 new regional teams(4 Headcounts) from scratch and enhanced 3 existing teams(7 Headcounts) through clear role definition, SOP development and KPI refinement; boosted team productivity by 10%.

City Manager

HungryPanda
04.2023 - 06.2024
  • Promotion Reason
  • Achieved No.1 in national KPI during the assessment period; the two BD team members under my management also secured Top 5 performance nationwide.
  • Core Competencies
  • Courier Team System Establishment & Management: Built and optimized courier recruitment, training and incentive systems; improved delivery efficiency by 10% and cut operational costs by 20%.
  • Data-Driven Strategy Formulation: Leveraged data analysis for forecasting, resource allocation and strategy development; supported 20% YoY business growth.
  • Merchant Growth Project Execution: Led project implementation and continuous improvement initiatives; delivered a 25% increase in monthly order volume for 100+ merchant partners.
  • Marketing Capability: Proficient in market strategy formulation, channel expansion, brand promotion and user growth.
  • Team Leadership: Expert at mentoring team members, replicating successful work methodologies across the team, and growing talent; mentored 2 BD specialists to rank among the Top 5 nationwide, with their individual GMV growing by 40% YoY.

Business Development Manager

HungryPanda
10.2022 - 04.2023
  • Promotion Reason
  • Attained No.1 in regional KPI during the assessment period; developed merchant pain point-focused SOPs to provide effective support for other colleagues in the region.
  • Core Competencies
  • Key Account Lifecycle Management: Managed end-to-end relationships with 15+ key accounts; enhanced customer retention rate to 100% and deepened partnerships to drive a 20% increase in key account GMV.
  • Pain Point Identification & Custom Operational Solutions: Identified merchant pain points and designed customized operational plans.
  • Team Process Optimization & Scalability: Participated in SOP development and optimization; improved team scalability by 30% and reduced routine task processing time by 20%.
  • Industry Insight & Custom Solution Design: Utilized in-depth understanding of Chain restaurant operations to develop tailored solutions for 5 key clients; achieved a 35% uplift in their order performance.

Business Development Specialist

HungryPanda
05.2021 - 09.2022
  • Promotion Reason
  • Claimed No.1 in city KPI during the assessment period; my merchant acquisition speed set an internal benchmark for the entire company.
  • Core Competencies
  • Targeted Merchant Acquisition: Developed and executed targeted strategies to onboard new merchants consistently; expanded the merchant network by 100+ new partners within 10 months.
  • Independent Commercial Negotiation: Led commercial negotiations independently and managed the entire partnership lifecycle.
  • Large-Scale Merchant Account Operation: Conducted refined operations for over 200 merchant accounts to ensure smooth cooperation.

Education

Bachelor of Arts - Marketing

Vancouver Island University
01.2021

Overview

5
5
years of professional experience

Similar Profiles

CREATE PROFILE
Shijia Zhu