Shiho Yamada
Toronto,ON
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Experienced with preparing and cooking variety of dishes. Utilizes effective time management and multitasking skills to ensure efficient meal preparation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Line Cook
Tokyo Kitchen
02.2021 - 02.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Hostess
Hiranoya Ryokan/ Japanese Traditional Hotel
12.2019 - 11.2020
- Served as a five-star traditional hotel staff. Using specified movements and wearing a kimono, I handled all customer needs, from guidance to the room to serving a multi-course meal. I received a lot of positive reviews which is difficult in high-level Japanese hospitality.
Store Clerk
MUJI
09.2012 - 09.2015
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
Education
B.A. - Human Development
University of Wako
Tokyo01.2010
Skills
- Effective time management
- Meticulous attention to detail
- Proactively driven
- Cleaning and organizing
- Workplace professionalism
- Reliable team member
- Client support
- Punctual in all commitments
- Inventory management
- Efficient storage organization
- Proficient in managing multiple tasks
Languages
English
Limited Working
Japanese
Native or Bilingual
Certification
WHMIS, HRD
Timeline
Line Cook
Tokyo Kitchen
02.2021 - 02.2022
Hostess
Hiranoya Ryokan/ Japanese Traditional Hotel
12.2019 - 11.2020
Store Clerk
MUJI
09.2012 - 09.2015
B.A. - Human Development
University of Wako
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