Shihab Munshi
Summary
Dedicated Account Specialist with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Specialist
Telus Partners
09.2022 - Current
- Utilized strong problem-solving skills to quickly resolve customer inquiries and complaints.
- Managed at least 80+ call everyday, while providing exceptional customer support and maintaining professional composure.
- Provided training to 10+ employees on accounting processes, procedures, policies, software systems.
- Demonstrated excellent communication, negotiation, and organizational skills in managing accounts receivable and payable.
- Managed collections process including contacting delinquent customers via phone or email regarding payment arrangements or overdue balances.
- Assessed client needs and developed solutions that increased efficiency and profitability.
- Collaborated with account managers to optimize pricing strategies.
- Created invoices for customers based on product orders and monitored payments against terms agreed upon in contracts.
- Maintained accurate records of account activities using QuickBooks accounting software.
Digital Marketing Specialist
Teleperformance Inc
07.2021 - 08.2022
- Highly trained in Google Ads search, Remarketing, Conversion Tracking and all in search engines.
- Improved digital shopping experiences and drove e-commerce revenue by 72% to 93% in 3 weeks.
- Analyzed, identified and prioritized portfolio account leads and activities to proactively identify multiple opportunities.
- Implemented new strategies to improve click-through rates and conversion.
- Provided digital marketing research and strategies for 70+ agency and achieved quarterly target of $500k.
- Established overall marketing and go-to-market strategy, budgets and goals.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
- Managed social media accounts across multiple platforms such as Twitter, Facebook, LinkedIn, YouTube, Instagram, creating engaging content while increasing digital footprints.
- Identified target markets to create messaging appealing to specific groups of consumers.
Sales Specialist
The Home Depot Inc
05.2020 - 08.2021
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Managed and helped 70+ inbound calls on daily basis.
- Provided first-rate service to all customers and potential customers.
- Achieved above 90% in customer satisfaction level by delivering accurate information and recommendation.
Education
Post-Degree Certificate - Event Management
Centennial College
Toronto, ON08.2021
Post-Degree Certificate - Hospitality And Tourism Operations Management
Sault College
Sault Ste. Marie, ON08.2020
Bachelor of Commerce - Accounting And Finance
Himalayan University
India02.2018
Skills
- Cold Calling
- Negotiation
- Account Management
- Business Development
- Salesforce CRM
- Branding
- Direct Sales
- Upselling
- Marketing Communications
- Lead Generation
- Consumer trend analysis
- Marketing strategy
- Microsoft Office proficiency
- Market research expertise
- Supervision & leadership
- Communication
- ERP
- Digital Marketing
Certification
- Google 360
- Google Analytics
- Google Ad Search
- First Aid CPR
Timeline
Account Specialist
Telus Partners
09.2022 - Current
Digital Marketing Specialist
Teleperformance Inc
07.2021 - 08.2022
Sales Specialist
The Home Depot Inc
05.2020 - 08.2021
Post-Degree Certificate - Event Management
Centennial College
Post-Degree Certificate - Hospitality And Tourism Operations Management
Sault College
Bachelor of Commerce - Accounting And Finance
Himalayan University
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