SHIHAB KHAN
Scarborough,Canada
Summary
Dynamic professional with extensive experience in event management and team leadership at The Algonquin Resort. Proven expertise in cleaning and maintenance management, coupled with strong problem-solving abilities. Successfully enhanced client satisfaction through effective communication and tailored service solutions, ensuring seamless event execution and fostering positive vendor relationships.
Overview
24
24
years of professional experience
Work History
Banquet Head
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection
01.2025 - Current
- Ordered items to fulfill customer specifications and requirements.
- Instructed staff on disassembly and storage of equipment.
- Cultivated positive vendor relationships to support event logistics.
- Designed custom packages for private functions, weddings, and corporate events.
- Collaborated with kitchen and housekeeping staff to ensure seamless event execution.
- Handled client inquiries and resolved issues to uphold satisfaction levels.
- Facilitated communication between hosts and staff to enhance guest experiences.
- Monitored events to guide staff, proactively address concerns, and resolve issues.
Manager
Baitul Mokarrom Grocery Store
Oshawa
01.2024 - 12.2024
- Evaluated individual and team business performance to identify improvement opportunities.
- Oversaw marketing initiatives that increased brand awareness and sales volume.
- Developed and implemented strategic plans aligning with company objectives.
- Assigned tasks and monitored project personnel performance to ensure accountability.
- Reviewed employee performance, delivering ongoing feedback and coaching for enhancement.
Janitorial Supervisor
Holy Family Hospital
Dhaka
01.2010 - 12.2021
- Conducted daily cleaning tasks such as sweeping, mopping, vacuuming, and dusting to uphold cleanliness standards in public areas, offices, restrooms, and other facilities
- Disinfected and sanitized surfaces, and equipment according to established protocols, and ensured proper disposal of waste materials by emptying trash bins regularly
- Restocked cleaning supplies and reported maintenance issues or supply needs to ensure continuous availability and functionality
- Collaborated with team members to maintain a clean and safe environment for employees and customers, and assisted in setting up and breaking down for events and meetings
- Responded promptly to cleaning requests and emergencies, and performed routine maintenance tasks such as changing light bulbs and minor electrical repairs
Cleaning Specialist
Saudi American Oil Company
Saudi Arabia
01.2001 - 12.2006
- Maintained cleanliness by performing daily chores, ensuring all rooms remained tidy and presentable.
- Managed laundry services, providing exceptional care for delicate fabrics and completing tasks efficiently.
- Operated cleaning machinery while adhering to safety protocols for chemical use and storage.
- Conducted inventory management for cleaning supplies, placing orders, and ensuring regulatory compliance.
- Addressed minor maintenance issues and reported severe conditions to supervisors for timely resolution.
- Sanitized frequently touched areas and equipment using approved cleaning supplies.
- Responded promptly to spills or messes requiring immediate attention to maintain a safe environment.
- Assisted with event setup and breakdown as needed, contributing to smooth operations.
Education
High School Diploma -
New Model Degree College
Dhaka, BangladeshSkills
- Cleaning and maintenance management
- Equipment operation and maintenance
- Inventory control
- Safety protocols and regulations
- Problem solving and decision making
- Staff training and development
- Time management and prioritization
- Multitasking and organization skills
- Recycling and waste management
- Knowledge of cleaning solutions
- Heavy lifting techniques
- Effective communication skills
- Interior and exterior cleaning techniques
- Floor polishing and buffing expertise
- Client relationship management
Additional Information
Flexible schedule and availability for various shifts., Reliable transportation and punctuality., Physically fit and able to perform strenuous tasks.
Volunteer Experience
Cleanup Organizer, Jones Avenue Adult Centre, 2024
Highlights Of Skills And Experience
- Extensive experience maintaining cleanliness and order in diverse environments, including residential, office, and commercial settings.
- Proficient in deep cleaning techniques for a variety of surfaces and materials, ensuring all areas are spotless, including hard-to-reach places.
- Experienced in using cleaning equipment such as vacuum cleaners, floor polishers, and steam cleaners.
- Efficient in managing time to complete tasks within scheduled timeframes and ability to prioritize tasks to ensure all cleaning duties are completed to high standards.
- Experienced in organizing and maintaining cleaning supplies and equipment, and capable of planning and executing cleaning schedules to maintain cleanliness and orderliness.
- Strong communication skills for interacting with clients, understanding their specific cleaning needs, and maintaining positive client relationships with a proven track record of receiving positive feedback.
- Knowledgeable about health and safety regulations related to cleaning and practiced in maintaining a clean and safe working environment to prevent accidents and injuries.
Languages
CLB 6, Bengali, Hindi, Urdhu
Timeline
Banquet Head
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection
01.2025 - Current
Manager
Baitul Mokarrom Grocery Store
01.2024 - 12.2024
Janitorial Supervisor
Holy Family Hospital
01.2010 - 12.2021
Cleaning Specialist
Saudi American Oil Company
01.2001 - 12.2006
High School Diploma -
New Model Degree College
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