Shifaq Saheer
Scarborough,Ontario
Summary
Results-driven logistician with 7 years of total experience, with 4 years in e-commerce operations. Experienced in optimizing supply chains, enhancing operation efficiency, and elevating customer satisfaction. I reduced the delivery time by 49% and improved the order on time by 51% in my last tenure.
well-versed in fostering high-performing logistics teams and implementing a robust KPI system for continual evaluation.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Logistics Operations Manager
talabat
Doha, Qatar
02.2021 - 06.2023
- Developed and implemented logistics systems to improve operational efficiency. Introduced LMS for training and WMS and IMS for inventory management.
- Analyzed data to identify areas for cost reduction and process improvement. Reduced the cost per order by 21%
- Developed strategies to optimize customer service levels. Improved customer satisfaction score by 17%
- Collaborated with cross-functional departments on projects related to logistics operations.
- Participated actively in vendor meetings and negotiations regarding pricing and terms of service. Negotiated 100 contacts and set up a new payment structure in 2022.
- Managed multiple small and large-scale projects in a cross-functional environment.
Logistics Manager
talabat
Doha , Qatar
02.2020 - 02.2021
- Assist in overseeing day-to-day operational activities, ensuring smooth and efficient operations across departments.
- Collaborate with cross-functional teams to develop and implement strategic plans, goals, and objectives to improve operational performance.
- Streamline workflows and identify areas for process optimization to increase efficiency and reduce costs.
- Monitor key performance indicators (KPIs) and operational metrics to assess performance and implement corrective actions as needed.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
Logistics Supervisor
talabat
Doha, Qatar
07.2020 - 09.2020
- Manage a team of leads and coordinators, overseeing their daily activities, performance, and adherence to company standards and protocols.
- Utilize data analysis tools and reports to identify areas for improvement and implement strategies to enhance delivery operations.
- Conduct regular performance evaluations, provide constructive feedback, and offer training and development opportunities to improve rider performance and productivity.
- Collaborate with cross-functional teams, including customer support and logistics partners (3PL), to address customer concerns and resolve delivery-related issues promptly.
- Maintain open and effective communication channels with riders, addressing their inquiries, concerns,and scheduling needs.
- Ensure compliance with safety regulations and enforce best practices to minimize accidents and injuries during delivery operations.
Operations Manager
Dohabus Company
Doha , Qatar
10.2018 - 07.2019
- Directed efforts in planning, budgeting, vendor selection, and quality assurance.
- Supervised the work of 25 team members, including the driver, tour guide, and kiosk assistant training,as well as providing constructive feedback on their job performance.
- Collaborated with the Qatar Tourism Council, the Supreme Committee, and several government agencies to handle tailored projects and manage all ground handling and excursion activities.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
Operation Coordinator
Dohabus Company
Doha , Qatar
03.2018 - 09.2018
- Prepare the standard operating procedure and ensure that all employees practice it regularly.
- Ensure the resources are available for all the operation aspects, including hiring and training the required staff.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- I worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Accountant
Travel Designer WLL Qatar
Doha, Qatar
01.2017 - 03.2018
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
- Developed accurate budget forecasts and monitored actual performance against budgets.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Reported on financial results including balance sheets, income statements, cash flow statements.
Assistant Accountant
Marine Group
Colombo, Sri Lanka
03.2015 - 11.2016
- Assisted in the preparation of monthly financial statements and management accounts.
- Verified the accuracy of invoices and other accounting documents or records.
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
- Performed month-end close procedures such as journal entries and reconciliations.
Education
High School Diploma -
National School of Sri Lanka
Sri Lanka01.2012
Some College (No Degree) - Computer and Information Systems
Continental College
Kandy, Sri LankaSome College (No Degree) - Accounting and Business Management
Chartered Institution of Management Accountants
Colombo, Sri LankaSkills
- Supply Chain Management
- Transportation Management Systems
- Skilled in Tableau, Looker, and Data Studio
- Vendor Relationship Management
- Strategic Initiatives
- Operational Management
- Team Management
- 3PL and LTL Knowledge
- Import and Export Operations
- Shipping and Receiving Operations
- Warehouse Operations
- Budget Planning
- Route Optimization
- Fleet Dispatch
- Customs Compliance
- Continuous Improvement
- Workforce Management
- Performance Management
- Strategic Planning
- Salesforce Management
- Cross-Functional Team Management
- Performance Evaluations
- Verbal and Written Communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Schedule Preparation
- Budget Control
- Negotiation
Websites
Certification
- Six Sigma Green Belt
- Lean Foundation
- Supply Chain and Operations : Certification
- Time management
- Driving Customer Service Excellence
- Certified Training Professional
- Certified Tour Guide or Director
- Cert in BA - CIMA
- Cert in MA - CIMA
Affiliations
Passionate about cricket and fishing enthusiast with a genuine love for animals, particularly my cherished fur babies.
Accomplishments
- Employee of the year 2022: Talabat by Delivery Hero
- Experience First 2022: Talabat by Delivery Hero
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Hindi
Limited
Urdu
Limited
Malayalam
Professional
Arabic
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Logistics Operations Manager
talabat
02.2021 - 06.2023
Logistics Supervisor
talabat
07.2020 - 09.2020
Logistics Manager
talabat
02.2020 - 02.2021
Operations Manager
Dohabus Company
10.2018 - 07.2019
Operation Coordinator
Dohabus Company
03.2018 - 09.2018
Accountant
Travel Designer WLL Qatar
01.2017 - 03.2018
Assistant Accountant
Marine Group
03.2015 - 11.2016
High School Diploma -
National School of Sri Lanka
Some College (No Degree) - Computer and Information Systems
Continental College
Some College (No Degree) - Accounting and Business Management
Chartered Institution of Management Accountants
References
References available upon request.
References
References available upon request.