Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shifaly Sharma

Surrey,SURREY

Summary

T Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Computer Help Desk Supervisor

Kay Jay Group Of Colleges
03.2020 - 07.2023
  • Established relationships with guests to grow and retain client base.
  • Audited desk work for accuracy and consistency.
  • Led and encouraged team members to learn and improve.
  • Adjusted shift coverage when short-handed or due to staff absences.
  • Facilitated smooth check-in and check-out through proper account handling.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Help Desk Technician

Kay Jay Group of Colleges
11.2017 - 03.2020
  • Provided individual and group on-site assistance to students, employees, and clients regarding general queries
  • Communicated with clients in person, over the phone, and via electronic messaging with customer satisfaction in mind
  • Executed clerical tasks as assigned, such as maintaining records of teaching and non-teaching staff, college activity log
  • Supported workplace users with their smartphones
  • Diagnosed and fixed problems with hardware, software, and operations of troubleshooted technological issues occurring in the system
  • Overseeing and organizing all lab carts and laptops
  • Maintaining inventory of applicable hardware and software

Education

Diploma - Electronics and Communication Skills

Certificate in Office Productivity and Typing with A grade -

Bachelor of Arts - Arts And Sciences

Punjab University
India
05.2017

Skills

  • SKILLS AND ABILITIES
  • Relevant Soft Skills-
  • Able to work independently and with colleagues
  • Thrive in environments requiring the ability to effectively juggle multiple tasks
  • Able to delegate tasks and take direction
  • Able to prioritize and put things in working order
  • Energetic with an enthusiastic personality
  • Enjoy working with others and as a team player
  • Prepared to actively listen to customers and assess their body language
  • Able to ensure customer satisfcation and promote customer loyality
  • Proficiency in
  • MS suite of programs -
  • MS Word, Excel, and Powerpoint
  • Google Workspace
  • Clerical Skills-
  • Collecting and filing data electronically
  • Scheduling appointments
  • Processing payments
  • Customer service, answering phone calls and emails
  • Cash Register Operations
  • Microsoft Office
  • Customer Needs Assessments
  • Telephone Etiquette
  • Customer Experience
  • Administrative Support

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

certificate course in office productivity and typing

Timeline

Computer Help Desk Supervisor

Kay Jay Group Of Colleges
03.2020 - 07.2023

Help Desk Technician

Kay Jay Group of Colleges
11.2017 - 03.2020

Diploma - Electronics and Communication Skills

Certificate in Office Productivity and Typing with A grade -

Bachelor of Arts - Arts And Sciences

Punjab University

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Shifaly Sharma