Summary
Work History
Education
Skills
Languages
Timeline
OfficeManager
Shifali SHIFALI

Shifali SHIFALI

Montreal,QC

Summary

Well trained and certified Truck Dispatcher with two years’ experience in retail industry. Love interacting with customers, and good judgment/decision-making in critical moments. Detail orientated, honest and responsible with excellent team spirit.

PROFESSIONAL QUALIFICATIONS

Route Planning: Expertise in planning efficient and cost-effective transportation routes to ensure timely delivery of goods. Communication Skills: Strong verbal and written communication skills to effectively coordinate with drivers, clients, and other stakeholders.

Logistics Coordination: Proven ability to coordinate and optimize logistics operations, including scheduling, dispatching, and tracking shipments. Knowledge of Regulations: In-depth understanding of transportation regulations, including hours of service, safety regulations, and compliance with legal requirements.

Customer Service: Strong customer service orientation to address client inquiries, provide updates, and resolve any issues promptly.

Documentation and Record-keeping: Accurate record-keeping skills, including maintaining shipment records, driver logs, and other relevant documentation.

Adaptability: Ability to adapt to changing priorities, handle high-pressure situations, and adjust plans as needed in a dynamic transportation environment.

Team Collaboration: Collaborative mindset with the ability to work closely with drivers, dispatch team members, and other departments to achieve common goals.

Prioritization: Strong organizational skills to prioritize and manage multiple tasks simultaneously, ensuring smooth operations. Problem-solving: Proven ability to analyze problems, identify root causes, and implement effective solutions to enhance overall efficiency.

Work History

Assistant Manager

Maxi & Cie
Montreal
  • Supervise and mentor team members, providing guidance and support to optimize their performance
  • Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and maintaining a customer-focused approach
  • Oversee inventory management, including ordering, receiving, and maintaining appropriate stock levels
  • Support the implementation of sales strategies to achieve revenue targets
  • Analyse sales data and trends to identify opportunities for business growth
  • Collaborate with management to implement necessary changes for compliance.

Education

Certificate in Truck Dispatching -

ITS Dispatch Training Academy
Ontario, Canada
10-2023

Certificate in Freight Brokerage -

ITS Dispatch Academy
Ontario, Canada
10-2023

Diploma - IT Programmer Analyst

Perfect Computer Education Services
Quebec, Canada
08-2023

Diploma - Computer Science

College Saint Michel
Punjab, India
01.2021

Skills

  • Computer Skills:
  • Power DAT, Load Link and Aval e-Manifest, MS Office Word, Excel and PowerPoint
  • Driver’s license: Class 5
  • Negotiation
  • Staff Supervision

Languages

  • English, French, Punjabi, Hindi and Urdu.
  • Timeline

    Assistant Manager

    Maxi & Cie

    Certificate in Truck Dispatching -

    ITS Dispatch Training Academy

    Certificate in Freight Brokerage -

    ITS Dispatch Academy

    Diploma - IT Programmer Analyst

    Perfect Computer Education Services

    Diploma - Computer Science

    College Saint Michel
    Shifali SHIFALI