Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shifali Sharma

LaSalle,QC

Summary

Professional Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Boosting sales revenue at Policy Bazaar which is one of the India's leading company providing online Insurance services. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

9
9
years of professional experience

Work History

Sales Consultant

Policy Bazaar
Gurugram, Haryana, India
03.2020 - 03.2024
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Advised customers on best practices when using company products or services.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Collaborated with marketing team to design promotional materials for campaigns.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Recommended process improvements that could enhance sales performance.
  • Assisted in developing sales strategies and setting targets for different accounts.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Analyzed customer needs and identified solutions to meet their requirements.

Junior Analyst

Eclerx Services
Chandigarh, India
03.2017 - 01.2020
  • Performed data entry and maintained accurate records of transactions.
  • Conducted market research, analyzed competitor strategies, and identified potential opportunities for growth.
  • Developed financial models to analyze business performance and identify trends.
  • Generated ad-hoc reports using various software tools such as Microsoft Excel.
  • Created presentations summarizing key insights derived from analyses conducted.
  • Reviewed daily sales figures against targets set by management team.

Customer Service Representative

Kochar Infotech
Amritsar, Punjab, India
06.2015 - 02.2017
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Bachelor's of Technology - Information Technology

Amritsar College of Engg. & Technology
Amritsar, India
05-2015

Diploma - Computer Science

Sai Polytechnic College of Engg. & Tech.
Amritsar, India
05-2012

Skills

  • Basics of Python Programming
  • Having a good knowledge of Power BI, SQL, and Excel
  • Customer Relationship Management
  • Consultative sales
  • Objection handling
  • Online marketing
  • Sales analysis
  • CRM proficiency
  • Social media management
  • Sales strategies
  • Project planning
  • Sales expertise
  • Database management

Languages

English
Professional
French
Limited

Timeline

Sales Consultant

Policy Bazaar
03.2020 - 03.2024

Junior Analyst

Eclerx Services
03.2017 - 01.2020

Customer Service Representative

Kochar Infotech
06.2015 - 02.2017

Bachelor's of Technology - Information Technology

Amritsar College of Engg. & Technology

Diploma - Computer Science

Sai Polytechnic College of Engg. & Tech.

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Shifali Sharma