Shafick Shema
Finance And Operations Professional
Kigali
Summary
Dynamic Financial Executive with a proven track record at Kayonza Distributor's Company Ltd., excelling in cash flow management and profitability improvement. Expert in analyzing business processes to drive cost savings, while mentoring teams to enhance productivity. Adept at negotiating favorable supplier terms, ensuring quality service, and fostering strong client relationships.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Financial Executive
Kayonza Distributor's Company Ltd.
09.2024 - Current
- Implemented an efficient cash management system, optimizing cash flow and reducing borrowing costs.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration, and financial tasks to guarantee the best service for clients.
- Managed cross-functional teams to implement process improvements, increasing operational efficiency and reducing costs.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Handled complex scenarios involving multiple currencies effectively, managing foreign exchange risks efficiently.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Negotiated favorable terms with suppliers, resulting in significant cost savings without sacrificing quality or service levels.
- Mentored junior finance staff, developing their skills and contributing to team productivity improvements.
Technical Support Advisor
Concentrix
01.2021 - 11.2023
- Delivered exceptional service by empathizing with customers' concerns and resolving their problems quickly and accurately.
- Served as primary point of contact for triaging technical issues.
- Resolved complex technical issues using diagnostic tools, reducing average resolution time by 25%.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Utilized remote access tools effectively to diagnose system faults remotely, reducing the need for costly onsite visits from technicians.
- Delivered multichannel customer support (email, chat, SMS), keeping users informed throughout troubleshooting.
- Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
Airbnb Help Centre
01.2018 - 12.2020
- Maintained brand reputation by effectively resolving escalated customer concerns with empathy and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Assisted customers in navigating company website and booking system, improving overall user experience.
Education
Bachelor of Arts - Global Political Economy
University of Manitoba
Winnipeg 05.2001 -
Skills
Cash flow management
Working capital management
Revenue growth
Economic analysis
International finance
Financial analysis and reporting
Cash handling expertise
Staff management
Sales support
Problem-solving
Customer service
Excellent communication
Client relationship management
Timeline
Financial Executive
Kayonza Distributor's Company Ltd.
09.2024 - Current
Technical Support Advisor
Concentrix
01.2021 - 11.2023
Customer Service Representative
Airbnb Help Centre
01.2018 - 12.2020
Bachelor of Arts - Global Political Economy
University of Manitoba
05.2001 -
Similar Profiles
Lilian GolezLilian Golez
TOM Staff/ Ecomm Buyer at JR&R Distributor's IncTOM Staff/ Ecomm Buyer at JR&R Distributor's Inc
Walter Richard BrillWalter Richard Brill
Delivery Driver at R & S Distributor's Saputo MilkDelivery Driver at R & S Distributor's Saputo Milk
Yvonne BaahYvonne Baah
NA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International HotelNA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International Hotel
Fabiola I. KaberaFabiola I. Kabera
GLOBAL LEARNING & POLICY DESIGNER at Educate!GLOBAL LEARNING & POLICY DESIGNER at Educate!
Beata MukabahireBeata Mukabahire
Project Officer, Healthy Teeth for Life Project at SOS Children’s Villages in Rwanda/National OfficeProject Officer, Healthy Teeth for Life Project at SOS Children’s Villages in Rwanda/National Office