Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shiera Jamaica Reyna

Shediac,NB

Summary

Born on the 19th day of June 1986 in Sampaloc,Manila,Philippines. 5’8 in height. Can

Speak English and Filipino.Can speak basic Cantonese,French,Nihonggo and Arabic.Flexible, Well versed in Computer Applications such as Microsoft Programs. Interest food,beach and people. Creative Team Player and Goal-Oriented.

Overview

18
18
years of professional experience

Work History

Harvest Technician

Organigram
01.2023 - Current
  • Departmental tasks related to Harvesting include;
  • De-leafing and de-boning plants as instructed;
  • Restock product when needed at the work area;
  • Bring full trays of product to fill empty racks;
  • Transport full racks of product to designated drying room;
  • Assist in other rooms-Twister or Cutting when needed;
  • Other duties as may be required.

Patient Service Associate

O Bon Soins Shediac
10.2021 - 01.2023

· Prioritize safety of the elderly by ensuring that the environment where they are kept is conducive and free from any harm

· Take away objects that could obstruct movement or cause injuries in the event of an accident

· Keep the floor dry at all times to avoid tripping and falling to the ground

· Develop and participate in recreational activities with patients, ensuring that they have a good time, and that they are engage actively without feeling bored and exhausted

· Read patients’ favorite books to them, upon their request, to help them relax

· Assist nursing staff in carrying out routine checkups on patients by examining their temperature, blood pressure, and sugar level for normalcy, and work towards stabilizing them when they are above the normal standard

· Inculcate good posture habit in patients by developing flexible exercise routines and teaching them how to position themselves while seating, standing, sleeping, and walking

· Reposition bedridden patients to give them good posture balance

· Maintain good relationship with contacts of patients to identify best ways to make patients comfortable and happy

Food and Beverage Supervisor

City Of Dreams Melco Resorts
04.2017 - 10.2020

· Oversee all front and back of the house restaurant operations

· Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

· Maintain quality control for all food served

· Analyze staff evaluations and feedback to improve the customer’s experience

· Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

· Oversee health code compliance and sanitation standards

· Generate weekly, monthly, and annual reports

· Train new employees and provide ongoing training for all staff

· Attend daily food and beverage meeting with the managers

Team Leader/Butler/Server

Cassells Hotel Albarsha
10.2015 - 12.2015

· Provide excellent customer service

· Maintain cleanliness of all facility spaces

· Greet guests upon arrival

· Assist with planning and delivering complementary services

· Note special guest accommodations

· Assist with replenishing inventory, including cleaning supplies and dishware

Office Staff and Nurse Assistant

Elipsys Global Inc.
11.2012 - 08.2015

· Cares for and treats patients in the office

· Maintains records of vital statistics and other pertinent data of patient

· Coordinate inventory and ordering of medications for office staffs

· Coordinating with the Managers on duty regarding the staff on sick leave.

· Act as receptionist, perform secretarial duties, sick leaves and prepare monthly statements

· Outside calls, telephone support. Evaluate, assess, and document staff’s questions or concerns

· Measure and record staffs vital signs, such as height, weight, temperature, blood pressure and pulse

Captain Server

Galaxy Hotel And Casino
11.2011 - 08.2012

· Oversee all casino food and beverage operations

· Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

· Maintain quality control for all food served

· Analyze staff evaluations and feedback to improve the customer’s experience

· Operate the drink fountain and coffee station

· Use the POS system to accurately calculate the patron’s bill

· Assist with replenishing inventory

Sr. Host

Wynn Hotel And Casino
08.2010 - 09.2011

· Restock liquor, mixers, and garnishes behind the bar

· Perform bussing responsibilities such as clearing empty cups and trash from bartop and tables

· Maintain overall appearance and cleanliness of bar (i.e. wipe down surfaces, push chairs and stools in, arrange drink menus and salt and pepper shakers, etc.)

· Perform frequent restroom checks for quality control

· Perform clean-ups of spills or other customer accidents as needed

· Ensure bartenders are equipped with clean rags at bartending stations at all times

· Clean cups and dishes in back of house; adhere to dish-washing procedures

· Check and re-stock ice bins

· Follow all opening, closing, and key-holding procedures during each shift

· Ensure customer satisfaction by smiling and answering any questions our customers may ask

Food and Beverage Attendant

Maxims Resorts
08.2009 - 06.2010

· Accurately take customer orders

· Facilitate filling drink orders with the bar

· Gracefully suggest/upsell additional menu items, such as desserts and drinks

· Offer special assistance to patrons with specific needs, such as highchairs for children

· Memorize the menu for on-demand recitation and questions about ingredients

· Operate the drink fountain and coffee station

· Use the POS system to accurately calculate the patron’s bill

· Sidework

· Closeout all checks at the end of every shift

Receptionist

Sofitel Philippine
07.2006 - 01.2008

· Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space

· Answers phone calls and gives basic information on reservations, availability, restaurant hours and services

· Keep track of the waiting list and open tables,Assign tables to guests depending on party size, waiter/waitress availability

· Escort guests to table and present food and drink menus

· Answer patron questions regarding menu items; recommend or suggest items as needed,Takes patrons’ drink orders

· Assist with server side work and opening and closing duties

· Take orders over the phone and pack prepared take-out orders

Education

No Degree - Medical Office Assistant

Global College
Calgary, AB
11.2024

No Degree - Personal Support Worker

Atlantic Knowledge Institute
Moncton, NB
11.2022

Bachelor of Science - Hotel And Restaurant Management

Philippine Womens University
07.2007

Skills

  • Active listening
  • Communication
  • Computer skills
  • Customer service

Languages

English
Professional Working
Filipino
Native or Bilingual
French
Elementary
Chinese (Cantonese)
Elementary

References

References available upon request.

Timeline

Harvest Technician

Organigram
01.2023 - Current

Patient Service Associate

O Bon Soins Shediac
10.2021 - 01.2023

Food and Beverage Supervisor

City Of Dreams Melco Resorts
04.2017 - 10.2020

Team Leader/Butler/Server

Cassells Hotel Albarsha
10.2015 - 12.2015

Office Staff and Nurse Assistant

Elipsys Global Inc.
11.2012 - 08.2015

Captain Server

Galaxy Hotel And Casino
11.2011 - 08.2012

Sr. Host

Wynn Hotel And Casino
08.2010 - 09.2011

Food and Beverage Attendant

Maxims Resorts
08.2009 - 06.2010

Receptionist

Sofitel Philippine
07.2006 - 01.2008

No Degree - Medical Office Assistant

Global College

No Degree - Personal Support Worker

Atlantic Knowledge Institute

Bachelor of Science - Hotel And Restaurant Management

Philippine Womens University
Shiera Jamaica Reyna