Shiena Bundoc
North York,ON
Summary
Bookkeeper with expertise in financial data entry and record keeping, ensuring high accuracy and compliance with internal policies. Proven experience in both accounting and general office environments. Strong technical skills enhance efficiency and reliability in financial operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounting Bookkeeper
MVR Cash & Carry
North York, Canada
08.2021 - 09.2025
- Processed and generated accounting reports using Sage 50, SMS, and SMS Pro systems.
- Posted journal entries, reconciled bank accounts, and maintained general ledgers and trial balances.
- Assisted accountant in preparing various accounting reports, including Tobacco Tax and GST.
- Computed and prepared cheques and EFT payments for suppliers, payroll, and utilities.
- Generated and sent invoices to customers according to established procedures.
- Managed day-to-day e-commerce sales operations, ensuring timely order processing, and excellent customer service delivery.
- Oversaw customer payments, processed refunds, and accurately charged for add-on products, maintaining strong financial controls.
- Reviewed and reconciled daily orders, ensuring that Shopify payouts were properly deposited into the company bank accounts.
- Analyzed and resolved invoice discrepancies and billing disputes, maintaining accurate financial documentation.
- Monitored and updated product pricing, ensuring that all items and inventory were accurately listed on the Shopify platform.
- Coordinated with IT teams to resolve technical issues affecting customer orders and account access, minimizing disruptions to sales.
- Built and maintained strong customer relationships, contributing to improved satisfaction and repeat business.
- Streamlined accounting and sales workflows, improving efficiency, and supporting the growth of online operations.
- Performed other bookkeeping services required by the management
Accounts Payable
Accountivity Inc.
Vaughan, Canada
05.2021 - 08.2021
- Supported clients by processing invoices and documents with consistent on-time delivery.
- Compute and prepare cheques and EFT payments for suppliers, payroll, utilities, and other bills.
Advisor 1 Technical Support
Concentrix Service Corporation
Taguig City, Philippines
03.2017 - 11.2019
- Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
- Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking or other designated client products. Follow an appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
- Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs).
- Greet customers in courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements, probe for understanding.
- Prepare complete and accurate work including appropriately notating accounts are required.
- Participate in activities designed to improve customer satisfaction and business performance.
Accounting Assistant I
P.A Properties and Development Corp.
San Pedro, Philippines
09.2015 - 03.2017
- Post journal entries, calculate, and prepare checks for payroll.
- Performed disbursement audits and duplicate checking to ensure 100% accuracy, and the timeliness of payments.
- Prepared monthly and year-end financial reports using SAP software to reconcile and analyze goods receipts and invoices (GR/IR).
- Handled high-volume invoice processing for critical vendors and suppliers.
- Expedited payments by verifying accuracy and currency of vendor information resulted to zero late fees and escalations.
- Worked harmoniously with different department units, such as procurement, system process experts, and stakeholders that increased efficiency in issue resolution.
Accounting Assistant
WS and Landin Inc.
Makati City, Philippines
08.2014 - 01.2015
- Generated monthly and year-end closing statements, financial documents, and invoices.
- Collaborated with billing and account management departments to implement corporate collection policies.
- Assisted Accounting supervisor in submitting BIR tax remittance forms and other government documents.
- Performed various bookkeeping services to support financial operations.
Representative
Teleperformance
Makati City, Philippines
12.2013 - 08.2014
- Calling customer to help resolved their technical phone issue.
- Create service ticket and escalation if the customer requested service check-up.
- Explain data plan and answer any questions related to billing.
- Upsell new cellular data products to customer.
Sales Associate
Security Bank Corporation
Makati City, Philippines
06.2013 - 12.2013
- Finding new clients and getting appointments.
- Explaining bank products that best suits their business needs.
- Helping customers with queries and problems.
- Achieved 3% increase on monthly sales quota.
Education
Diploma - Business Accounting
Centennial College
Scarborough, ON04.2021
Bachelor's Degree - Accountancy
San Pedro College of Business Administration
San Pedro, Laguna, Philippines04.2013
Skills
- Software proficiency in Sage 50
- Software proficiency in QuickBooks
- Software proficiency in SMS and SMS Pro
- Software proficiency using Shopify
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- MS office expert
- Invoice processing
- Vendor relations
- Accounts payable
- Accounts receivable
- Bank reconciliation
- Tax preparation
Certification
Microsoft Office Specialist
Languages
- English
- Tagalog
Timeline
Accounting Bookkeeper
MVR Cash & Carry
08.2021 - 09.2025
Accounts Payable
Accountivity Inc.
05.2021 - 08.2021
Advisor 1 Technical Support
Concentrix Service Corporation
03.2017 - 11.2019
Accounting Assistant I
P.A Properties and Development Corp.
09.2015 - 03.2017
Accounting Assistant
WS and Landin Inc.
08.2014 - 01.2015
Representative
Teleperformance
12.2013 - 08.2014
Sales Associate
Security Bank Corporation
06.2013 - 12.2013
Diploma - Business Accounting
Centennial College
Bachelor's Degree - Accountancy
San Pedro College of Business Administration