Shiemese Flowers
Administrative Professional
Pleasanton
Summary
Dedicated and results-oriented professional with a proven track record of enhancing business performance through strategic expertise and collaboration. Excels in both independent and team settings, leveraging a robust work ethic to adapt seamlessly to diverse processes and achieve organizational goals. Resourceful and growth-focused, with a passion for driving efficiency and elevating service value to meet evolving business needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Harmonious Property Management
03.2019 - Current
- Listed vacancies on multiple platforms, increasing interest by 75%.
- Selected and screened prospective tenants by utilizing all available information provided to include but not limited to credit reports, letters of recommendation, and background checks.
- Facilitated all work repair requests and tenant inquiries in a timely manner.
- Setting, collecting and adjusting rental rates as necessary.
- Maintain operating expenses, financial records and tax payments.
- Ensuring properties adhere to local and federal regulations.
- Negotiated contracts with vendors and service providers.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Jr. Commercial Escrow Officer, AVP
Fidelity National Title Company
08.2015 - Current
- Develop and maintain relationships with key clients and industry professionals to expand the company's market presence and increase business opportunities.
- Coordinate and manage the entire escrow process for commercial real estate transactions, to include preparing and reviewing settlement statements, escrow documents.
- Coordinate with the legal department to ensure compliance with all regulatory requirements and manage any legal issues that may arise during escrow transactions.
- Assist in the training and development of new Escrow Assistants to ensure they have the necessary skills and knowledge to effectively perform their duties and contribute to the company's success.
- Provide excellent customer service and promptly address any client inquiries or concerns.
- Led the facilitation of multi-site and high-value closings nationwide, showcasing expertise across diverse real estate landscapes.
- Managed a high volume of commercial transactions with precision and attention to detail, ensuring timely closings.
- Accurately prepare buyer, seller, and borrower documents including settlement statements, escrow documents, and legal documents for recording.
- Conducted thorough document reviews, identifying potential issues and resolving them proactively.
- Contacted clients to schedule signing appointments and coordinate mobile notaries if needed.
- Open escrow orders, request loan payoff letters from lenders, child support payoff letters, and other lien/demand letters.
- Prepare funding packages to be sent to the lender, and schedule loan funding with lender, mortgage broker, and real estate agents to ensure a timely closing.
- Correspond with property appraisers and surveyors to confirm receipt of appraisals and surveys.
- Order preliminary title reports and commitments for each open escrow and review for inaccuracies, and liens and clear any erroneous items.
- Maintain a steady and consistent workflow, ensuring all transactions are processed and closed on time and correctly.
- Audits files and set up disbursements by verifying funds in escrow, setting up checks and wires for immediate disbursement upon closing in accordance with closing statements and instructions.
- Managed real estate contract compliance, lender instructions, title requirements, company requirements and other written instructions.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Overcame challenging scenarios by employing creative problem-solving skills and leveraging existing resources for optimal outcomes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Escrow Administrative Assistant
First American Title Company
07.2014 - 08.2015
- Utilized problem-solving skills to resolve complex issues that arose during the course of an escrow transaction.
- Coordinated post-closing activities such as filing paperwork with local jurisdictions, and issuing refunds and credits.
- Organized and managed all documents related to escrow transactions in a timely manner.
- Performed clerical tasks, such as answering phones and distributing mail.
- Prepare and distribute escrow documents in accordance with the purchase contract, attorney, and/or lender instructions.
- Answer multi-line telephone systems, routed calls, and assisted walk-in clients with requests.
- Prepared refinance and sale documents for signing.
- Data entry of title and escrow fees.
- Performed administrative assistant duties.
- Open orders, payoff letters, and other various lien letters.
- Assemble and distribute closing packages.
- Post incoming wires to escrow files when wires are received.
- Deposit earnest money and closing funds checks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant and Notary Public
First American Title Company
10.2012 - 12.2013
- Prepared refinance loan documents for signing, input lender and escrow fees, prepare legal documents for recording.
- Contact clients to schedule signing appointments and coordinate mobile notaries if needed.
- Balance and audit files at closing.
- Answered multi line telephone, routed calls, assist walk in clients with requests.
- Performed faxing, photocopying and filing duties, scanning documents.
- Open orders, request payoff demands from lenders, child support, order homeowner's association documents.
- Prepare funding packages, schedule loan funding with lender, mortgage broker and real estate agents to ensure timely closing.
- Order evidences of insurance and review to ensure appropriate coverage is in place.
- Interpret lender escrow instructions and prepare estimated buyer/borrower settlement statements using loan amounts, tax payments and loan payments provided.
- Correspond with property appraisers to confirm receipt of appraisals and close of escrow information.
- Order preliminary title reports for each open escrow and review for inaccuracies and clear any erroneous items.
- Confirm amounts due for past due and current property taxes before close of escrow.
- Provide administrative support to Escrow Officers.
- Perform notarial acts as needed.
- Maintain timeline for items needed for opening and closing of escrow.
- Ship files out after closing using the appropriate courier system.
Central Processing Unit Supervisor
Fidelity National Financial
08.2010 - 10.2012
- Supervisor of four employees.
- Assign tasks to processors.
- Order lender payoff demands, child support judgments, HOA liens, utilities.
- Request HOA documents, clear erroneous items from title reports.
- Assist Escrow Officers with inquiries regarding the status of their requests.
- Assist with hiring new processors (interview, training, etc.
Education
Associate of Science - Sociology
Modesto Junior College
Modesto, CA 05.2001 -
Skills
- Advanced Microsoft Office Skills
- Document Review
- Efficient Data Management
- Proficient in Verbal and Written Communication
- Strategic Organization
- Customer Experience Management
Certification
Notary Public
Timeline
Notary Public
03-2022
Property Manager
Harmonious Property Management
03.2019 - Current
Jr. Commercial Escrow Officer, AVP
Fidelity National Title Company
08.2015 - Current
Escrow Administrative Assistant
First American Title Company
07.2014 - 08.2015
Administrative Assistant and Notary Public
First American Title Company
10.2012 - 12.2013
Central Processing Unit Supervisor
Fidelity National Financial
08.2010 - 10.2012
Associate of Science - Sociology
Modesto Junior College
05.2001 -
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