Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Shiela Tan

Edmonton,AB
Shiela Tan

Summary

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.


Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

29
years of professional experience

Work History

WNS Global Services - Pennymac, Eastwood

Senior Customer Service Representative
05.2019 - 07.2024

Job overview

  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.

Genpact - Standard Chartered Bank, Quezon City

Customer Service Representative
10.2005 - 11.2016

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Creditel Corp - Citibank, Eastwood

Telesales Representative
01.2005 - 07.2005

Job overview

  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Recorded contact information of customers and potential customers in internal database.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Boosted conversion rates through skillful negotiation tactics and overcoming objections from potential customers.

Intel Inside - Jona's Food and Services, Cavite

Cashier
11.2002 - 03.2003

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Sta Lucia East Grand Mall

Cashier
09.2001 - 03.2002

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

SM Supermarket, Megamall

Cashier
07.2000 - 12.2000

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Energy Regulatory Board

Apprenticeship
11.1999 - 01.2000

Job overview

  • Attended workshops and masterclasses to continuously expand skill set and stay current with industry trends.
  • Received recognition for exceptional stage presence during national competitions, elevating the reputation of the dance company.
  • Choreographed solo, duo, and group performances for contemporary dance company.
  • Performed in a variety of settings such as theaters, television shows, commercials, music videos, and special events.

Mc Donald's Sta. Lucia

Service Crew
01.1996 - 01.1997

Job overview

  • Maintained a clean and organized work environment for improved customer experiences.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.

Education

Central Colleges of The Philippines
Manila, Philippines

Bachelor of Science from Business Administration Major in Management
03.2000

University Overview

Roosevelt College
Marikina, Philippines

High School Diploma
03.1996

University Overview

Skills

  • Credit card processing
  • Procedure writing
  • Documentation Review
  • Call center experience
  • Patience and Empathy
  • Customer service excellence
  • Cash Handling
  • Customer Service
  • Strong Work Ethic
  • Cleaning and sanitizing
  • Food Safety
  • Beverage Preparation
  • Choreographed dance moves
  • Character portrayal
  • Contemporary dance

Languages

English
Professional Working
Tagalog
Native or Bilingual

Timeline

Senior Customer Service Representative
WNS Global Services - Pennymac, Eastwood
05.2019 - 07.2024
Customer Service Representative
Genpact - Standard Chartered Bank, Quezon City
10.2005 - 11.2016
Telesales Representative
Creditel Corp - Citibank, Eastwood
01.2005 - 07.2005
Cashier
Intel Inside - Jona's Food and Services, Cavite
11.2002 - 03.2003
Cashier
Sta Lucia East Grand Mall
09.2001 - 03.2002
Cashier
SM Supermarket, Megamall
07.2000 - 12.2000
Apprenticeship
Energy Regulatory Board
11.1999 - 01.2000
Service Crew
Mc Donald's Sta. Lucia
01.1996 - 01.1997
Central Colleges of The Philippines
Bachelor of Science from Business Administration Major in Management
Roosevelt College
High School Diploma
Shiela Tan