SHIELA MIRANDA
Summary
I am Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC PAMPANGA - BPO
08.2022 - 02.2023
- Answering customer questions and resolving problems
- Processing orders and payments
- Providing technical support
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
Sales and Invoicer
BIOFIT MANUFACTURING CORPORATION
03.2021 - 02.2022
- Prepares reports by collecting, analyzing, and summarizing information using computer
- Assisting customer's inquiries, complaints and processing their request
- Processing device request for the customers
- Coordinating with companies that require services from ETISALAT
- Finding a better solution for the customer and handling their objections
- Contributes to team effort by accomplishing related results as needed
Sales Executive / Senior CSR
EMIRATES TELECOMMUNICATIONS CORPORATION
11.2014 - 07.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Team Leader
PANDAYAN BOOKSHOP INC.
04.2014 - 10.2014
- Operating scanners, scales, cash registers and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports by collecting, analyzing and summarizing information
Sales Clerk (Seasonal)
TOBY'S SPORTS
11.2013 - 01.2014
- Greet customers when they arrive at the store and ask if they need assistance
- Suggest upsell items to customers based on the items they have chosen
- Execute special orders for items that are not in stock or that we do not carry
Education
COLLEGE DIPLOMA - Associate in Compter Programming
VISUALCOM COMPUTER SCIENCE & TECHNOLOGY
City Of San Fernando, Pampanga Philippines01.2013
HIGH SCHOOL DIPLOMA -
STA. ANA NATIONAL HIGH SCHOOL
San Agustin, Sta. Ana Philippines01.2010
Skills
- Management Skills
- Creativity
- Digital Marketing
- Negotiation
- Critical Thinking
- Leadership
- Customer service
- Data entry
- Microsoft Excel
Certification
TESDA NATIONAL CERTIFICATE I, NC1 IN COMPUTER SERVICING, St. Nicolas College of Business and Technology, 04/19/13
Languages
English
References
- AMAL BELAL, abelal@etisalat.com, Dubai, U.A.E
- MARILEE BANGIT, marilee.bangit@ttec.com, City of San Fernando, Pampanga, Philippines
Timeline
Customer Service Representative
TTEC PAMPANGA - BPO
08.2022 - 02.2023
Sales and Invoicer
BIOFIT MANUFACTURING CORPORATION
03.2021 - 02.2022
Sales Executive / Senior CSR
EMIRATES TELECOMMUNICATIONS CORPORATION
11.2014 - 07.2020
Team Leader
PANDAYAN BOOKSHOP INC.
04.2014 - 10.2014
Sales Clerk (Seasonal)
TOBY'S SPORTS
11.2013 - 01.2014
COLLEGE DIPLOMA - Associate in Compter Programming
VISUALCOM COMPUTER SCIENCE & TECHNOLOGY
HIGH SCHOOL DIPLOMA -
STA. ANA NATIONAL HIGH SCHOOL
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