Shiela Lopez
40 Tansley Ave Scarborough,Ontario
Summary
To seek and maintain a Full-time/ Part-time position that will enable me to utilize the skills that I have developed in past work experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. This position will also be open to professional growth based on performance. Friendly cashier with an energetic and helpful demeanor. Adapt at operating cash registers and assisting customers throughout the checkout process. Successful working in fast-paced and crowded retail environments while maintaining a professional attitude. Trustworthy with years of experience serving customers and operating register.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front End Cashier/Customer Service
Lowe's Home Improvement
03.2021 - Current
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Helped customers complete purchases, locate items, and join reward programs.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Cashier duties included customer service, upselling memberships and helping new members obtain memberships, operating a cash register
- Responsible for managing the front end of the store and all of our cashiers
- Managing lunch and break times for cashiers
- Giving manager overrides and making managerial decisions based on the needs of the customers and/or cashiers
- Issuing receipts, refunds, and exchange due to customers as needed
- Closing the store, which includes maintaining clean and orderly checkout areas and managing all of the registers and tills to make sure that all of the cash flow from the day is accounted for, closed up, and turned into the safe
Sales Associate/Cashier
Bluenotes
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Dealt with shipping & receiving orders and products
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Manager/Sales Associate Key Holder
Nine West
02.2009 - 11.2020
- Greeted customers with a friendly and helpful attitude
- Handled all merchandise with care and packed customer bags neatly
- Dealt with shipping & receiving orders and products
- Process customer payments, exchange and returns
- Set and updated employees weekly work schedules, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained and supervised new employees
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Representative/Cashier
International Clothiers
08.2006 - 02.2009
Cashier/Food Prep
Cinnabon
06.2003 - 08.2006
Drive Thru Cashier
Burger King
04.2003 - 08.2006
Education
High School Diploma -
St. Aloysius Gonzaga Secondary School
Mississauga, Ontario06.2005
Skills
- Customer service
- Food service
- Communication skills
- Microsoft word
- English
- Leadership
- Microsoft excel
- Quick Learner
ATTRIBUTES
- Dedicated, hardworking, organized team player with a positive attitude.
- Able to maintain and adapt to a high standard of work in fast-paced environment.
- Skillful in learning new methods and procedures very quickly.
- Proficient in Microsoft word, and Outlook.
- Sound time management skills. Able to meet priorities and deadlines.
Certification
- Cosmetology
- Culinary
- Horticulture
Languages
English
Timeline
Sales Associate/Cashier
Bluenotes
09.2021 - 03.2022
Front End Cashier/Customer Service
Lowe's Home Improvement
03.2021 - Current
Assistant Manager/Sales Associate Key Holder
Nine West
02.2009 - 11.2020
Sales Representative/Cashier
International Clothiers
08.2006 - 02.2009
Cashier/Food Prep
Cinnabon
06.2003 - 08.2006
Drive Thru Cashier
Burger King
04.2003 - 08.2006
High School Diploma -
St. Aloysius Gonzaga Secondary School
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