Shiela Llavan
Carson,CA
Summary
Proven multi-tasker and fast learner, adept in customer service and time management and efficiency. Achieved significant improvements in productivity and quality control, demonstrating a keen eye for detail and a commitment to excellence. Dedicated Office Assistant with over 2 years successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service
Burgerim
Torrance, CA
04.2018 - 02.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Used POS system to enter orders, process payments and issue receipts.
Quality Control Inspector
Younger Optics
Torrance, CA
03.2020 - 02.2021
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
Machine Operator Assembler/Packer/Inspector
Pelican Products
Torrance, CA
04.2021 - 09.2022
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Maintained equipment performance by lubricating and cleaning components.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
Clerical Support Associate
NFI Industries
1000 West 190th Street Torrance, CA 90502
10.2022 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Received, sorted, and distributed incoming mail.
Education
High School Diploma -
Carson Senior High School
Carson, CA06.2017
Skills
- Good Communication
- Tri-lingual ( English, Cebuano, Tagalog)
- Multi-tasking
- Fast learner
- Customer Service
- Time Management
- Prioritization
- Resourceful
Timeline
Clerical Support Associate
NFI Industries
10.2022 - Current
Machine Operator Assembler/Packer/Inspector
Pelican Products
04.2021 - 09.2022
Quality Control Inspector
Younger Optics
03.2020 - 02.2021
Cashier/Customer Service
Burgerim
04.2018 - 02.2019
High School Diploma -
Carson Senior High School