Summary
Overview
Work History
Education
Skills
Timeline
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Shiela Llavan

Carson,CA

Summary

Proven multi-tasker and fast learner, adept in customer service and time management and efficiency. Achieved significant improvements in productivity and quality control, demonstrating a keen eye for detail and a commitment to excellence. Dedicated Office Assistant with over 2 years successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness.

Overview

7
7
years of professional experience

Work History

Cashier/Customer Service

Burgerim
04.2018 - 02.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Used POS system to enter orders, process payments and issue receipts.

Quality Control Inspector

Younger Optics
03.2020 - 02.2021
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.

Machine Operator Assembler/Packer/Inspector

Pelican Products
04.2021 - 09.2022
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Maintained equipment performance by lubricating and cleaning components.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.

Clerical Support Associate

NFI Industries
10.2022 - Current
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Compiled and analyzed data to produce reports.
  • Input data into spreadsheets and databases.
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Received, sorted, and distributed incoming mail.

Education

High School Diploma -

Carson Senior High School
Carson, CA
06.2017

Skills

  • Good Communication
  • Tri-lingual ( English, Cebuano, Tagalog)
  • Multi-tasking
  • Fast learner
  • Customer Service
  • Time Management
  • Prioritization
  • Resourceful

Timeline

Clerical Support Associate

NFI Industries
10.2022 - Current

Machine Operator Assembler/Packer/Inspector

Pelican Products
04.2021 - 09.2022

Quality Control Inspector

Younger Optics
03.2020 - 02.2021

Cashier/Customer Service

Burgerim
04.2018 - 02.2019

High School Diploma -

Carson Senior High School

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Shiela Llavan