Shida Naji
HALIFAX,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player, enthusiastic about contributing to an organization for the long term. Committed to continuous learning and seeking opportunities to expand my skill set, with the ultimate goal of obtaining permanent residence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Sport Chek
10.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Office Administrator
Zarrin Roya
07.2019 - 08.2022
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Hotel Reservation Specialist
Eligasht Travel Agency
07.2011 - 07.2019
- Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
- Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
Education
Master of Arts - Teaching English As A Second Language
Saint Mary’s University
Halifax, NS12.2023
MBA - Business Administration
Tehran Payamnoor University
Iran06.2021
Bachelor of Arts - English Literature
Qom University
Iran06.2011
Skills
- Goal-Oriented
- Basic Accounting
- Strong customer service
- Computer proficiency
- Complaint Handling
- Hotel industry experience
- Interpersonal skills
- Multitasking capabilities
- Reservation software knowledge
- Team collaboration
Languages
English
Full Professional
French
Limited Working
Persian
Native or Bilingual
Turkish
Limited Working
Arabic
Limited Working
Affiliations
- Dancing
- Swimming
Certification
Active Listening
Timeline
Sales Associate
Sport Chek
10.2022 - Current
Office Administrator
Zarrin Roya
07.2019 - 08.2022
Hotel Reservation Specialist
Eligasht Travel Agency
07.2011 - 07.2019
Master of Arts - Teaching English As A Second Language
Saint Mary’s University
MBA - Business Administration
Tehran Payamnoor University
Bachelor of Arts - English Literature
Qom University
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