Shibo Than
Ajax
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Field Service Technician
BFG EnterPrise Services
05.2023 - 09.2023
- Perform connectivity and hardware troubleshooting and repair
- Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and workstations
- Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
- Liaise with Help Desk on escalated issues
- Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
- Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fiber optic cable
- Identify cable pathways
- Test, review and troubleshoot installed systems
- Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
- Troubleshoot cabling, hardware and network related issues in the field
- Worked with following Vendors
- (Shoppers Drug Mart, No frills, Loblaws, Independent Store, McDonalds, Tim Hortons, PC Express, Zehrs, Valu-mart, Wholesale Club, Real Canadian Superstore, Maxi, Wellwise by Shoppers and the health Clinic by Shoppers)
IT Manager - Service & Installation
Kalex Equipment Services
01.2016 - 10.2022
- Manage 15-20 Field Service Technicians
- Manage small to medium size Projects
- Image PCs/POS/Laptops/Tablets from fully prepared image host, load drivers for various equipment, ensure all are connected to LAN, can access internet and are set up for remote support
- Set-up, repair, install and re-program Desktops/POS/Laptops for new and existing clients
- Provide online and phone support to customers and technicians
- Manage all shipping arrangements for equipment for all the Projects
- Create customized installation documents, Site Survey and RFP based on client requirements
- Worked with following Vendors
- Burger King, Taco Bell, KFC, Osmows, Pizza Pizza, Pizza Hut, HBC, Olsen Canada, Suzy Shier, Urban Planet, Urban behavior, Blue Notes, Urban Kids, Panera Bread, Northern Reflections & Harry Rosen.
Lead Field Service Technician
Kalex Equipment Services
01.2010 - 01.2016
- Manage 10-15 Field Service Technicians
- Implementation of all required Hardware & software translations for the provisioning of new installations and upgrades of existing and new builds
- (Vendors: Burger King, Taco Bell, KFC, Osmows, Pizza Pizza, Pizza Hut, HBC, Olsen Canada, Suzy Shier, Urban Planet, Urban behaviour, Blue Notes, Urban Kids, Panera Bread, Northern Reflections & Harry Rosen) Trained and supervised new field Service technicians to install and maintain POS Equipment, Networking, Cabling Etc
- Install, maintain, and configure routers including OS, IP addressing, ping/telnet, password recovery
- Provide tech support and supervision for the installation
- Maintain network infrastructure and resolve TCP/IP connectivity issues
- Help develop various provisioning plans to improve process
IT Field Service Technician
Kalex Equipment Services
01.2006 - 01.2010
- Staged POS Equipment for Clients
- Managed full POS installation, Networking and Cabling
- Installed Kitchen Display System and Digital Menu Boards
- Installed AP at Various heights
- Managed Service calls weekdays, evening and weekends
- Imaged Workstations.
Account Service Representative, Royal Bank of Canada
01.1999 - 01.2006
- Answering questions about a company's products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive customer outreach
- Handling customer complaints in a timely manner
- Collecting and analyzing customer feedback
Education
Computer Networking Technology Diploma -
Centennial College
01.2005
High School Diploma -
Winston Churchill Collegiate Institute
01.2001
Skills
- Detail-oriented
- Team worker
- Keen learner
- Effective communication skills
- Time manager
- Problem solver
- Applied knowledge in network configuration and troubleshooting
- Device Installation
- Technical Troubleshooting
Certification
- Worker H&S Awareness
- WHMIS/GHS 2015
- Customer Service Excellence
- Keep It Professional
- Defensive Driving
- Ladder Safety
- Lifting Loads Safely
- Slips, Trips and Falls
Timeline
Field Service Technician
BFG EnterPrise Services
05.2023 - 09.2023
IT Manager - Service & Installation
Kalex Equipment Services
01.2016 - 10.2022
Lead Field Service Technician
Kalex Equipment Services
01.2010 - 01.2016
IT Field Service Technician
Kalex Equipment Services
01.2006 - 01.2010
Account Service Representative, Royal Bank of Canada
01.1999 - 01.2006
Computer Networking Technology Diploma -
Centennial College
High School Diploma -
Winston Churchill Collegiate Institute
- Worker H&S Awareness
- WHMIS/GHS 2015
- Customer Service Excellence
- Keep It Professional
- Defensive Driving
- Ladder Safety
- Lifting Loads Safely
- Slips, Trips and Falls
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