Shianti Jenkins
Bakersfield
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
School Bus Driver
Kern High School District
03.2023 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
School Bus Driver
Panama-Buena Vista Union School District
01.2020 - 02.2022
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, California and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
School Bus Driver
Kern High School District
08.2018 - 01.2020
- Fostered positive and respectful environment on bus, setting clear behavior expectations for students.
- Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Assisted students with boarding and exiting bus to reduce safety issues.
Customer Service Representative
Southwest Airlines
10.2015 - 04.2017
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Education
Associate of Science - Health Information Tec
Santa Barbara Business College
Bakersfield, CA09-2013
General Studies
Sierra High School
Manteca, CA06-2000
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Strong empathy
- Team collaboration
Timeline
School Bus Driver
Kern High School District
03.2023 - Current
School Bus Driver
Panama-Buena Vista Union School District
01.2020 - 02.2022
School Bus Driver
Kern High School District
08.2018 - 01.2020
Customer Service Representative
Southwest Airlines
10.2015 - 04.2017
Associate of Science - Health Information Tec
Santa Barbara Business College
General Studies
Sierra High School
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