Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Shianne Krauskopf

Edmonton,Canada

Summary

Professional mental health professional with strong background in patient care and therapeutic support. Skilled in crisis intervention, counseling, and case management. Highly collaborative team player focused on achieving meaningful results and adapting to changing needs. Known for empathy, strong communication skills, and ability to build trusting relationships with clients

Overview

15
15
years of professional experience
1
1
Certification

Work History

Housing Worker

Niginan Housing Ventures
12.2024 - Current
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Documented client progress in confidential files.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.

Assistant Store Manager

Jysk Furniture N' Linen
05.2021 - 11.2024
  • Assisting with Loss Prevention discussing prevention strategies, and investigations
  • Managing my team through coaching and instruction
  • Meeting the daily budget for the store as well as for my department
  • Merchandising, stock management, and pricing items to maximize sales
  • Lifting between 20-80lbs in warehouse stock when needed
  • Quick thinking and problem-solving when it comes to customer issues
  • Promoting a highly engaged team culture to optimize customer experience
  • Ability to work in a changing environment where priorities change from day to day.

Visual Merchandiser

Jysk Furniture N' Linen
11.2017 - 05.2021
  • Strong personality with the customers, figuring out their needs
  • Merchandising products onto the shelf and problem-solving
  • Making displays visually appealing to the customer and up to store standards
  • Using the store's available space wisely
  • Making sure the customer leaves happy and with the products they need
  • Developing the skills for pricing and tag concept
  • Taking payment before they leave of cash, credit or debit.

Sales Associate/Photographer

Photos Unlimited
01.2015 - 10.2017
  • Capturing memorable moments for families
  • Editing all images and showing examples to the families
  • Processing the photos and touching up all photos
  • Showing the customer all photo edits and all the photos taken to make sure customer was happy
  • Selling the customer what they want and what they need for family and friends
  • Photos and giving them a very welcoming fair well and to come back again.

Waitress

The Drake Hotel
06.2014 - 10.2014
  • Serving food and beverage service to customers
  • Greeting all my customers and remembering their names well
  • Taking orders from guests and giving them suggestions on the menu
  • Giving the guests an accurate price and taking payment and giving correct change
  • Adhering to all Licensing Laws
  • Taking payment before they leave of cash, credit or debit
  • Making sure to give them a friendly reminder of when to come get stocked
  • Removing dishes and glasses tables and taking them to cleaning area.

Cashier

Chris and Tracy's No Frills
04.2010 - 05.2013
  • Hands-on experience in accepting payments from customers and give change and receipts
  • Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
  • Proven record of using the right process for cash, credit cards, or other types of payment
  • In-depth knowledge of handling returns and exchanges of goods
  • Track record of greeting customers in a polite and friendly manner
  • Cleaned in and around my work place to company standards.

Education

Diploma -

Morinville Community High School

Mental Health and Addictions Counselling

Sundance College
05.2024

Academic Upgrading

Norquest College
04.2024

Skills

  • Excellent customer service skills
  • Able and willing to learn new things, works well with others
  • Outstanding computer skills (if needed)
  • Punctual and reliable
  • Ability to lift between 20-80lbs
  • Quick thinking and problem-solving
  • Has a driver's license and my own vehicle
  • Conflict de-escalation
  • Patient support

LANGUAGES

English
Full Professional

Certification

First Aid

Man Down Training

Suicide Prevention

Code Blue Training

Timeline

Housing Worker

Niginan Housing Ventures
12.2024 - Current

Assistant Store Manager

Jysk Furniture N' Linen
05.2021 - 11.2024

Visual Merchandiser

Jysk Furniture N' Linen
11.2017 - 05.2021

Sales Associate/Photographer

Photos Unlimited
01.2015 - 10.2017

Waitress

The Drake Hotel
06.2014 - 10.2014

Cashier

Chris and Tracy's No Frills
04.2010 - 05.2013

Mental Health and Addictions Counselling

Sundance College

Academic Upgrading

Norquest College

Diploma -

Morinville Community High School

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Shianne Krauskopf