Shianne Stangroom
Langley,BC
Summary
- 19+ years progressive experience in Hospitality and Entertainment industry, with a consistent record of achievements and contributions in various capacities
- Well-developed leadership skills with a positive style that effectively motivates staff and enhances individual and team performance levels, with a high focus on developing team members
- Strong communicator, listener, and problem solver with success in effectively handling challenging situations in a professional and non-confrontational manner
- Highly organized and detail-oriented with meticulous planning, coordinating, and delegating capabilities
- Proficient in identifying areas in need of improvement, with the vision to develop and implement action plans
- Strong customer orientation with diligent regard to quality assurance and Guest satisfaction
- Well-developed relationship building skills with the ability to develop strong partnerships through effective and honest communication with staff and external partners
- Consistently meet deadlines in a high-pressure environment, with attention to detail and accuracy
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
The Rec Room Brentwood
01.2020 - Current
- Monitor and sustain multi-million-dollar single venue revenue over a unique entertainment concept specializing in food and beverage restaurant operations, bar, arcade gaming, corporate meeting spaces, and concert hall
- Manage dynamic budgets and expenses while driving new revenue initiatives
- HR Generalist; includes vetting, interviewing, hiring, training, ongoing coaching and progressive discipline of all employees and management to date (ten managers and six part time employees)
- Project Management: responsible for on-site liaison with General Contractor for building handover and completion including building set up, building inspections, and ongoing deficiencies and follow up
- Purchasing: responsible for entire building equipment, furniture, smallwares and inventory/stock ordering, receiving and set up in-venue pre-open
- Administrative: responsible for coordinating and achieving approval for Business License, Health Permit, and Liquor License (all passed first round); focus in setting up all programs, processes and systems in house for effective daily operations
- COVID-19 preparedness: responsible for drafting Ops Comms for entire company circuit on new standard processes incorporating enhanced cleaning measures and safety precautions.
GENERAL MANAGER
Cineplex Abbotsford & VIP Cinemas
01.2019 - Current
- Led and managed a team of 9 Food Service, Operations and VIP managers and 100+ theatre staff
- Responsible for the VIP concept; establishing and maintaining excellent Guest Service and providing an exceptional Guest experience across all departments of the venue, maintaining strong operation and execution of food and beverage services, maintain a working knowledge and follow all provincial Heath, Food Safety and Liquor service legislative requirements.
GENERAL MANAGER
Cineplex Metropolis Cinemas
01.2017 - 01.2019
- Led and managed a team of 8 Food Service and Operations managers and 90+ theatre staff
- Hosted just under one million Guests through the doors annually, balancing major P&L statements and budgets
- Increased employee satisfaction results 10% from the Hourly Employee Engagement Survey in one year of service.
GENERAL MANAGER
Galaxy Cinemas Chilliwack
01.2015 - 01.2017
- Led and managed a team of 4 Food Service and Operations managers and 40 theatre staff
- Increased visitation, profit, and theatre metrics earning several accolades in accomplishment.
SENIOR FOOD SERVICE MANAGER
Cineplex Coquitlam & VIP Cinemas
01.2014 - 01.2015
- Led and managed a team of 10 Food Service and Operations managers and 180 theatre staff
- Trained, supported, coached, motivated and managed the team in VIP operations to ensure each Guest in our Premium liquor and food service restaurant within the theatre enjoyed an exceptional food and beverage experience, taking responsibility of product quality and Guest Service
- Oversaw the VIP Kitchen operations and followed-up with performance, service and execution initiatives
- Managed the VIP bar and lounge department including bartending and serving food and beverages.
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
Surrey, BCCertificate - Human Resource Management
Simon Fraser University
Surrey, BCDesignation - Chartered Professional of Human Resources
CPHR
Skills
- Economic Analysis
- Total Quality Management
- Verbal and Written Communication
- Food Preparation and Safety
- Labor Cost Controls
- Profit and Loss Accountability
- Cross-Functional Team Management
- Staff Training
- Staff Development
- Budgeting and Cost Control
- Staff Management
- Succession Planning
- Budgeting and Cost Control Strategies
- Customer Experience
- Problem Resolution
- Performance Analysis
- Coaching and Mentoring
- Staff Motivation
- Top Talent Recruiting, Hiring and Retention
- Time Management
- Exceptional Interpersonal Communication
- Administrative Skills
Education Certifications
- Chartered Professional of Human Resources, CPHR British Columbia & Yukon
- Human Resources Management Certificate, Simon Fraser University, Surrey, BC
- Associate of Arts Degree in Psychology, Kwantlen University, Langley, BC
- Grade 12 Diploma, Walnut Grove Secondary School, Langley, BC
Certification
- National Food Safety Training Program (NFSTP)
- Standard First Aid for Industry (OFA Level 1 Equivalent)
- Responsible Service BC
Professional Accolades Achievements
- Awarded General Manager of the Year across Canada for outstanding achievement and top performance for Rec Room first year in the role against 13 other venues for 2021
- Awarded General Manager of the Year for the BC Region for outstanding achievement and top performance first year in the role against 26 other theatres for 2016
- Awarded the Merchandising Award for Canada (for theatre tier 3 attendance less than 300K annually) achieving top scores in Mystery Shops, Guest Satisfaction Surveys, Food Service Audits and Merchandising for 2016
- Awarded as Inclusive Employer Exemplifying Diversity for the past 5 Years by Rotary International
Timeline
GENERAL MANAGER
The Rec Room Brentwood
01.2020 - Current
GENERAL MANAGER
Cineplex Abbotsford & VIP Cinemas
01.2019 - Current
GENERAL MANAGER
Cineplex Metropolis Cinemas
01.2017 - 01.2019
GENERAL MANAGER
Galaxy Cinemas Chilliwack
01.2015 - 01.2017
SENIOR FOOD SERVICE MANAGER
Cineplex Coquitlam & VIP Cinemas
01.2014 - 01.2015
Associate of Arts - Psychology
Kwantlen Polytechnic University
Certificate - Human Resource Management
Simon Fraser University
Designation - Chartered Professional of Human Resources
CPHR
- National Food Safety Training Program (NFSTP)
- Standard First Aid for Industry (OFA Level 1 Equivalent)
- Responsible Service BC
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