Shiana Shiana
Regina,Canada
Summary
Motivated and customer-focused professional with over five years of experience in customer service, hospitality, and administration. Skilled in communication, problem-solving, and relationship building. Currently excelling as a Night Auditor and Front Desk Associate at Ramada Hotel Downtown Regina. Passionate about delivering exceptional service, leveraging technology to enhance customer experiences, and contributing to a positive, high-performing team environment.
Overview
5
5
years of professional experience
Work History
Night Auditor & Front Desk Associate
Ramada Hotel Downtown
09.2025 - Current
- Engage with guests to understand needs, provide solutions, and ensure satisfaction.
- Manage reservations, check-ins, and payments using hotel management software.
- Conduct nightly financial audits and maintain accuracy in all records.
- Utilize technology systems to improve efficiency and guest experiences.
- Collaborate with departments to ensure smooth daily operations and service delivery.
- Recognized for reliability, professionalism, and strong communication with customers.
Front Counter Crew Member
McDonald's
05.2023 - 08.2025
- Delivered friendly, efficient service while handling high-volume customer transactions.
- Maintained accuracy in POS operations and cash balancing.
- Collaborated with team members to achieve sales goals and service targets.
- Consistently demonstrated adaptability and positivity during peak periods.
Security Supervisor
Immediate Response Service
08.2022 - 05.2023
- Supervised operations to ensure compliance with company standards and safety policies.
- Completed detailed incident reports and maintained accurate documentation.
- Supported and motivated team members under high-pressure conditions.
- Recognized for strong leadership and problem-solving abilities.
Room Service Attendant
DoubleTree by Hilton
01.2021 - 08.2022
- Delivered prompt and courteous service, ensuring high levels of guest satisfaction.
- Processed guest orders and payments efficiently.
- Communicated effectively across departments to meet customer needs.
Education
High School Diploma - Business
Lambton College of Applied Arts & Technology
Toronto, ON08.2022
Skills
- Customer connection and personalized service
- Technology-driven problem solving
- Team collaboration and communication
- Sales support and goal achievement
- Conflict resolution and customer retention
- Adaptability in fast-paced environments
- Payment processing and record accuracy
- Professional phone and in-person etiquette
- Accountability and dependability
- Flexible scheduling (evenings, weekends, holidays)
Technology & Tools
- POS systems
- Microsoft Office
- Database management
- Hotel management software (Opera/Cloud PMS)
- Email & messaging platforms
Availability
Fully flexible for evenings, weekends, and holidays to meet customer needs and support store operations.
Timeline
Night Auditor & Front Desk Associate
Ramada Hotel Downtown
09.2025 - Current
Front Counter Crew Member
McDonald's
05.2023 - 08.2025
Security Supervisor
Immediate Response Service
08.2022 - 05.2023
Room Service Attendant
DoubleTree by Hilton
01.2021 - 08.2022
High School Diploma - Business
Lambton College of Applied Arts & Technology
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