Shiana Shiana
Regina,SK
Summary
Accomplished retail and customer service specialist with 5+ years of experience in team leadership. Skilled in training personnel, managing conflicts, and optimizing customer interactions. Strong capabilities in cash handling, inventory control, and executing sales strategies that increase customer satisfaction.
Overview
5
5
years of professional experience
Work History
Front Counter Crew Member
McDonald’s
Prince Albert, SK
05.2023 - 08.2025
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
Security Supervisor
Immediate Response Service
Toronto, ON
08.2022 - 05.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Room Service Attendant
Doubletree By Hilton
Toronto , ON
01.2021 - 08.2022
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
Education
High School Diploma - Business
Lambton College of Applied Arts And Technology
Toronto, ON08.2022
Skills
- Professional phone etiquette
- Customer relationship building
- Multitasking in fast-paced environments
- Cash handling and drawer balancing
- Team collaboration
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Counter Crew Member
McDonald’s
05.2023 - 08.2025
Security Supervisor
Immediate Response Service
08.2022 - 05.2023
Room Service Attendant
Doubletree By Hilton
01.2021 - 08.2022
High School Diploma - Business
Lambton College of Applied Arts And Technology