SHIANA PATHAK
Surrey,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Administrator
JOHAL JEWELLERS
07.2025 - Current
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales team on product knowledge and effective selling techniques.
- Analyzed market trends to identify opportunities for expanding product offerings and increasing market share.
- Established strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
- Monitored inventory levels and coordinated with suppliers to optimize stock availability for peak sales periods.
- Collaborated with marketing team to create promotional campaigns that aligned with brand objectives and generated leads.
- Conducted regular performance reviews, setting individual goals to improve overall team productivity and efficiency.
- Led cross-functional meetings to align sales initiatives with broader company objectives, driving cohesive strategy execution.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to explain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
Office Administrator
DEE KAY CONTRACTING LTD
07.2023 - 06.2025
- Managed office supplies inventory, ensuring availability and timely reordering for uninterrupted operations.
- Coordinated scheduling for meetings and appointments, optimizing time management for executive staff.
- Streamlined filing systems, enhancing document retrieval efficiency and compliance with company policies.
- Prepared reports and presentations, contributing to informed decision-making meetings with senior management.
- Assisted in onboarding new employees, facilitating training sessions and resource allocation for smooth integration.
- Implemented process improvements that reduced administrative turnaround times and enhanced overall productivity.
- Monitored office equipment functionality, arranging repairs or replacements to minimize downtime disruptions.
Office Supervisor
CENTRAL CONVENT SR. SEC. SCHOOL PATTI
10.2020 - 05.2023
- Coordinated daily activities to facilitate smooth operations and maintain strict compliance with school regulations.
- Analyzed workforce needs and developed coordinated scheduling plans to ensure effective operations.
- Crafted and delivered comprehensive training sessions for new hires, focusing on skill development and best practices in learning methodologies.
- Identified workflow inefficiencies and implemented targeted process enhancements to optimize performance.
- Analyzed inventory data meticulously to maintain sufficient supply levels, facilitating effective educational and administrative activities.
- Conducted analysis of performance metrics to uncover improvement areas and implement targeted strategies for operational advancement.
- Streamlined daily operations by prioritizing efficient workflows and maintaining strict adherence to established school policies.
- Conducted analysis of staffing demands and managed scheduling to ensure effective resource utilization.
- Designed detailed training modules for new hires, focusing on boosting skill levels and retaining essential knowledge.
- Identified workflow inefficiencies and implemented strategic enhancements to streamline processes and boost productivity.
- Conducted regular evaluations of inventory to maintain adequate stock of necessary supplies for educational and administrative purposes.
- Conducted in-depth analysis of performance metrics to assess staff effectiveness and drive overall operational improvements.
- Cultivated teamwork and collaboration through proactive communication initiatives that streamlined information exchange across departments.
- Implemented strategies to resolve interpersonal conflicts among team members, promoting a harmonious workplace culture.
- Implemented systematic organization and cleanliness protocols in office to support efficient workflow and professional standards.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Implemented effective employee recognition programs that increased morale and motivation within the team.
Education
M.A ENGLISH - ENGLISH
GURU NANAK KHALSA GIRLS COLLEGE
JADLA PUNJAB06-2018
B.COM(PROFESSIONAL) - Accounting And Finance
KAMLA NEHRU COLLEGE FOR WOMEN
PHAGWARA PUNJAB06-2015
Bachelor of Education - Education
SAI COLLEGE OF EDUCATION
JADLA PUNJAB INDIA06-2013
Skills
- Relationship building
Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Strategic planning
- Positive and upbeat
- Direct sales
- Analytical problem solver
- New business development
- Performance management
- Business development and planning
- Bilingual iN English,Hindi & Punjabi
- Project management
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- Customer engagement
- Document management
- Mail handling
- Bookkeeping
- Telephone reception
- Document scanning
- Customer relationship management (CRM)
- Scheduling appointments
- Report preparation
- Managing office supply inventory
- Inventory management
- Customer service
- Multitasking
- Microsoft office
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Office Administrator
JOHAL JEWELLERS
07.2025 - Current
Office Administrator
DEE KAY CONTRACTING LTD
07.2023 - 06.2025
Office Supervisor
CENTRAL CONVENT SR. SEC. SCHOOL PATTI
10.2020 - 05.2023
M.A ENGLISH - ENGLISH
GURU NANAK KHALSA GIRLS COLLEGE
B.COM(PROFESSIONAL) - Accounting And Finance
KAMLA NEHRU COLLEGE FOR WOMEN
Bachelor of Education - Education
SAI COLLEGE OF EDUCATION