Shezad Bir Singh
Edmonton,AB
Summary
Dynamic professional studying Construction Engineering Technology (CET) at NAIT with a proven track record in payment processing and effective problem resolution, honed across roles from Barista/Cashier at Zuppa Cafe to Supervisor at Unique Steel Engg.. Works. Excelled in enhancing customer relations and employee management, demonstrating a versatile team-player attitude. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Zuppa Cafe
Edmonton, Alberta
12.2023 - 09.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Cleaned tables in the dining area before and after customer seating.
- Counted and balanced cashier drawers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Supervisor
Unique Steel Engg. Works
Punjab, India
09.2022 - 12.2022
- Confer with customers by telephone, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' orders.
- Provided a positive customer experience, leading to improved satisfaction.
- Updated office files daily, and kept records organized.
- Performed regular checks to ensure all safety goals are met.
Volunteer
Animal Protection Foundation (REGD.)
Punjab, India
01.2020 - 10.2021
- Helped serving food to the stray dogs
- Visited Animal Shelter and Veterinarian Doctor
Education
Diploma - Construction Engineering Technology
Northern Alberta Institute of Technology
Edmonton, AB04-2026
High School Diploma -
W.P Wagner
Edmonton, AB04-2024
Skills
- Proficiency in Microsoft Office
- Payment Processing Expertise
- Effective Problem Resolution
- Loss Prevention
- Versatile Team Player
- Comprehensive Marketing Strategy
- Conflict Resolution Skills
- Employee Management
- Customer relations
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- Class 5 Drivers License
Timeline
Barista/Cashier
Zuppa Cafe
12.2023 - 09.2024
Supervisor
Unique Steel Engg. Works
09.2022 - 12.2022
Volunteer
Animal Protection Foundation (REGD.)
01.2020 - 10.2021
Diploma - Construction Engineering Technology
Northern Alberta Institute of Technology
High School Diploma -
W.P Wagner
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