Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheyla Santacruz

Fremont

Summary

Dynamic sales associate with proven expertise in customer service and relationship building at Zumiez. Adept at cash handling and problem-solving, consistently fostering a positive shopping experience. Recognized for enhancing store appeal and driving repeat business through exceptional interpersonal skills and effective sales strategies. Committed to achieving goals in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Sales Associate

Zumiez
12.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Intern Teacher's Assistant

MVROP
11.2023 - 05.2024
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing new material to students based on results.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Mentored and tutored individual students needing additional help.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Office Assistant

K Young Remodeling
06.2022 - 08.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Helping run errands for the boss when needed.

Education

Early Childhood Education And Care

Ohlone College
Fremont, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Conflict resolution

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Zumiez
12.2024 - Current

Intern Teacher's Assistant

MVROP
11.2023 - 05.2024

Office Assistant

K Young Remodeling
06.2022 - 08.2023

Early Childhood Education And Care

Ohlone College

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Sheyla Santacruz