Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheyenne Waters

Fresno

Summary

Motivated Pharmacy Technician with Number years of experience in fast-paced Type pharmacy settings. Skilled in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records. Excited to bring talent and record of excellence in customer service to a growing pharmacy. Possesses strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Has a positive attitude and a commitment to continuous learning and growth. Proven track record of building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to delivering exceptional customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart Pharmacy
09.2015 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.

Customer Service Representative

Cedar Lanes Inc.
10.2006 - 06.2012
  • Delivered comprehensive customer support to all patrons.
  • Answer calls and route to appropriate contacts
  • Maintain overall cleanliness in keeping with company standards
  • Supported operational activities in the bar space.
  • Replenished supplies efficiently to meet operational requirements.
  • Performed end-of-day monetary transactions closure to ensure accurate deposits.

Education

Graduate Certificate - Emergency Medicine

Fresno City College
Fresno, CA
05.2024

Graduate Certificate - Pharmacy Tecnician

UEI College
Fresno, CA
05.2015

AA - General Education

Fresno City College
Fresno, CA
01.2011

Diploma - High School

Central Valley Christian Academy
Fresno, CA
01.2005

Skills

  • 30 WPM
  • Perfect Attendance
  • Honor Roll
  • Knowledge of Microsoft Office programs
  • HIPAA certified
  • BLS/CPR certified
  • Data entry
  • Attention to detail
  • Customer service
  • Problem-solving skills
  • Insurance billing
  • HIPAA regulations
  • Pharmacy law compliance
  • Pharmacy operations
  • Interpreting and processing medication orders
  • Processing payments
  • Medicare and medicaid process
  • Supporting pharmacy operations
  • Certified pharmacy technician (cpht)
  • Vital signs monitoring
  • Basic life support
  • Emergency medical care
  • Airway management
  • Scene safety
  • Diabetic emergencies
  • Patient stabilization
  • Cardiopulmonary resuscitation
  • Multitasking and organization
  • Blood pressure measurement
  • Patient assessment
  • Trauma care

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • CPR/AED Certification
  • Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
  • National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • Basic Life Support Certification (BLS)

Timeline

Certified Pharmacy Technician

Walmart Pharmacy
09.2015 - Current

Customer Service Representative

Cedar Lanes Inc.
10.2006 - 06.2012

Graduate Certificate - Emergency Medicine

Fresno City College

Graduate Certificate - Pharmacy Tecnician

UEI College

AA - General Education

Fresno City College

Diploma - High School

Central Valley Christian Academy

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