SHEYDA NAGHAVI
Summary
Highly organized and detail- oriented Cafe Worker with 6 years of experience in the restaurant and hospitality industry. Expertise in preparing specialty drinks, serving food, and managing customer interactions. Possesses strong organizational and multitasking abilities, as well as great customer service skills. Looking to apply knowledge and experience in a new cafe setting.
Overview
7
7
years of professional experience
Work History
Cafe Worker
Reval Cafe
01.2021 - 09.2023
- Greet customers and provide excellent dining experience
- Handle customer inquiries and complaints
- Prepare customer food orders as requested
- Ensure orders are accurate and served promptly
- Collect payments through cash and credit transactions
- Maintain cleanliness and sanitation of the restaurant
- Ensure all food safety and handling procedures are followed
- Restock the store with food items and supplies
- Record inventory and sales data accurately
- Assist with other duties as needed
Coffee Shop Attendant
Espinas Hotel
01.2017 - 12.2020
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Utilized problem-solving skills when troubleshooting equipment malfunctions or addressing unexpected situations.
- Managed cash register transactions accurately, ensuring proper handling of payments and change.
- Provided exceptional customer service while multitasking beverage preparation and order taking.
- Maintained cleanliness of work areas, adhering to health code requirements for sanitation.
- Contributed to an increase in sales by upselling menu items and promoting seasonal specials.
- Assisted in maintaining a clean and inviting environment for patrons, ensuring a positive experience.
- Participated in team meetings that led to improved communication among staff members and enhanced overall effectiveness.
- Implemented inventory management practices, reducing waste and controlling costs.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
Bachelor of Arts - Fine Arts
Esfahan Art University
Esfahan,Iran10.2015
Skills
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Flexible Schedule
- Attention to Detail
- Surface cleaning
- Computer Skills
- Time Management
- Workplace Safety
- Cash handling proficiency
- Menu Memorization
Languages
English
Professional Working
Timeline
Cafe Worker
Reval Cafe
01.2021 - 09.2023
Coffee Shop Attendant
Espinas Hotel
01.2017 - 12.2020
Bachelor of Arts - Fine Arts
Esfahan Art University
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