Shewani Goyal

Dedicated professional with over 6 years of experience with demonstrated strengths in project management, business analysis and ITSM. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals. Ambitious Analyst diagnoses existing inefficiencies and proposes innovative solutions based on specific needs. Proven expertise in managing cross-functional teams, customizing CRM workflows, and driving significant improvements in client conversion rates through strategic documentation management and market analysis.

Microsoft Azure Certified Implementing: Microsoft Azure Infrastructure Solutions, 15419457

• Spearheaded Project Documentation: Developed and maintained comprehensive project documentation, leading to a 25% reduction in project miscommunications and errors.
• Directed Team Operations: Oversaw daily operations of a 15-member cross-functional team, achieving a 30% increase in team productivity and meeting 95% of project deadlines.
• Conducted In-Depth Analysis: Performed detailed data analysis that uncovered trends and insights, contributing to a 20% improvement in strategic business decisions.
• Optimized Resource Allocation: Efficiently allocated resources and coordinated schedules, resulting in a 40% reduction in project delays and a 15% increase in on-time project completions.
• Improved Client Relations: Acted as a key point of contact for clients, resolving 90% of issues within 24 hours and maintaining a client satisfaction rate of over 95%.
• Implemented Process Improvements: Introduced process enhancements that reduced operational bottlenecks by 35% and increased workflow efficiency by 20%.