Shewana Kirkpatrick
Missisauga,ON
Summary
Experienced individual with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in customer support and sales and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Bringing top notch skills in oral and written communication, active listening and problem solving skills. Enhances customer experiences by employing service oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Associate - Contact Centre
BMO Financial Group
05.2018 - 09.2021
- Spoke to customers in a high volume, fast paced environment.
- Held conversations with customers to understand their needs and offer the right products and services to meet them.
- Quickly identified and solved problems efficiently to address account inquiries while support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Engaged in career coaching and learning activities to accelerate growth.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sales Associate
Sherwin-Williams Paint Store
02.2015 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Required basic knowledge of store products to answer customer inquiries promptly and adequately.
Team Member
Tim Hortons
11.2011 - 10.2015
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
No Degree - Personal Support Worker
TriOS College
Mississauga, ON2007
High School Diploma -
Iona Catholic Secondary School
Mississauga, ON06.2005
Skills
- Customer Service
- Exceptional Communicator
- Customer Service and Assistance
- Complex Problem-Solving
- Merchandise Upselling
- Product Knowledge
- Refunds and Exchanges
- Problem Resolution
- Hospitality and Accommodation
- Verbal Communication
Timeline
Customer Service Associate - Contact Centre
BMO Financial Group
05.2018 - 09.2021
Sales Associate
Sherwin-Williams Paint Store
02.2015 - 07.2017
Team Member
Tim Hortons
11.2011 - 10.2015
No Degree - Personal Support Worker
TriOS College
High School Diploma -
Iona Catholic Secondary School
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