Shevya Dhawan
Toronto,ON
Summary
Responsible Barista Shift Manager with 3 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tango Palace Coffee Company
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor/Barista
Starbucks
11.2022 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
World of Barbie
06.2022 - 11.2022
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
P.G Diploma - Creative Industrial Management
Sheridan College
Mississauga, ON05-2024
PG Diploma - H.R Management
Algoma University
Brampton, ON04-2023
Bachelor of Arts - B.A Literature
St Xaviers College
Ahmedabad, Gujarat05-2018
Skills
- Project management
- Employee training
- Customer service
- Team building
- Inventory management
- Problem-solving
- Opening and closing duties
- Team leadership
- Adaptive and creative
- Excellent memory
- POS systems
- Latte art
- Drink customization
- Relationship building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager
Tango Palace Coffee Company
09.2024 - Current
Supervisor/Barista
Starbucks
11.2022 - 09.2024
Barista
World of Barbie
06.2022 - 11.2022
P.G Diploma - Creative Industrial Management
Sheridan College
PG Diploma - H.R Management
Algoma University
Bachelor of Arts - B.A Literature
St Xaviers College
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