Shevonne Witter
Calgary,AB
Summary
To thrive in a professional business environment. Driven to maintain ethical standards while providing top-notch assistance to clients. Displays the utmost level of professionalism and confidentiality. Follows directive and employs all necessary steps to excel in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Enrollment Advisor
Circuit Stream
Calgary, AB
01.2023 - Current
- Developed and implemented successful scripts and call flows for consistent approach.
- Completed and processed applications for enrollment.
- Provided information about class options, educational materials and available services.
- Trained new enrollment team members in policies and procedures.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Developed appropriate quotes based on risk information.
Associate Director of Admissions
The Visual College Of Art & Design
Calgary, AB
11.2021 - 01.2023
- Analyzed and reported on student enrollment data to effectively evaluate admissions and re-enrollment pipelines.
- Coordinated application processing and fielded inquiries from potential students.
- Orchestrated and maintained active communication system with prospective students, parents and high school and community college counselors and attained enrollment goals.
- Helped international students complete applications and work through visa issues.
- Advised students on course selection, progress toward graduation and career decisions.
Legal Consultant
Air Canada
Toronto, ON
07.2019 - 08.2020
- Observed and documented independent medical examinations.
- Located qualified testifying experts to support case needs.
- Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
- Examined legal data to determine advisability of defending or prosecuting lawsuits.
- Interviewed clients and witnesses to acquire additional insight into case details.
Sleep Technologist
Casper
Toronto, ON
01.2018 - 10.2018
- Assisted customers by checking system to find merchandise at other locations, arranging for shipment and delivery
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Trained new team members on various navigational duties, including shipments, rearranging and professional servies to ensure guest satisfaction, to guest injuries and providing information regarding club services.
Fitness Advisor
Goodlife Fitness
Etobicoke, ON
05.2017 - 02.2018
- Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
- Educated and guided clients in safe and appropriate exercises for individual levels of fitness and physical abilities.
- Checked all gym equipment for proper use and function.
- Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
Senior Sales Associate
H2 Concepts
Toronto, ON
05.2016 - 02.2017
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Trained and developed new team members to improve product knowledge and selling abilities.
Legal Assistant
Doli Professional Corp.
Etobicoke, ON
06.2012 - 11.2015
- Photocopied correspondence, documents and other printed materials.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Maintained professional tone at all times, including during peak rush hours.
Education
J.D. -
University of Cambridge
2019
Bachelor of Arts - Criminology
York University
Toronto, ON2015
Skills
- Microsoft Office (Word, Outlook, Excel)
- Organinzational Skills
- Client Relations
- Drafting Legal Documents
- Data Entry
- Strong Presentation Skills
- Appointment Setting
- Critical Thinking
- Multi-Line Switchboard
- Order and request filing
- Travel and event coordination
- Case Management
- Database Management
- Computer Proficiency
- Exceptional Communication Skills
- Implementing New Business Systems
Timeline
Enrollment Advisor
Circuit Stream
01.2023 - Current
Associate Director of Admissions
The Visual College Of Art & Design
11.2021 - 01.2023
Legal Consultant
Air Canada
07.2019 - 08.2020
Sleep Technologist
Casper
01.2018 - 10.2018
Fitness Advisor
Goodlife Fitness
05.2017 - 02.2018
Senior Sales Associate
H2 Concepts
05.2016 - 02.2017
Legal Assistant
Doli Professional Corp.
06.2012 - 11.2015
J.D. -
University of Cambridge
Bachelor of Arts - Criminology
York University
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