Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Shevon Da Costa

Brampton,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

CBI HEALTH
01.2023 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
  • Booked and re-scheduled appointments efficiently.
  • Invoiced clients taking credit and cash payments.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Corresponded with insurance companies, lawyers and WSIB via email and over the phone to enhance patient experience.
  • Processed insurance claims through various portals including Telus, Sunlife, Green Shield etc.



Office Administrator

Natural Alignments
06.2022 - 12.2022
  • Booked and confirmed appointments, communicated with clients and updated patient records.
  • Interacted with patients by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Edited documents to improve accuracy of language, flow and readability.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.

Receptionist

Humbertown Village Spa
04.2018 - 03.2020
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Handled payments and processed credit card transactions.
  • Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.



Sales Associate

Nordstrom
10.2017 - 01.2018
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Upheld and exceeded sales and service goals.

Key Holder

The Body Shop
07.2015 - 09.2017
  • Interacted with customers, determining individual needs and providing suggestions.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Recruited, hired and trained new team members.
  • Remained knowledgeable about new products and product changes.

Sales Associate

Blue Notes
06.2014 - 12.2016
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Education

Bachelor Of Arts - Child and Youth Care

Ryerson University
Toronto, ON
04.2025

Advanced Diploma - Child and Youth Care

Sheridan College Institute of Technology
Oakville, ON
04.2017

Skills

  • Appointment Scheduling
  • Invoice Processing
  • Filing
  • Cash Handling
  • MS Office
  • Multi-tasking strength
  • Exceptional Customer Service
  • Problem-solving skills
  • Organization skills
  • Detail Oriented
  • Time management
  • Verbal and written communication

Additional Information

Well versed in Resort Suite, Jane and Clinic Master scheduling software.

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

CBI HEALTH
01.2023 - 08.2023

Office Administrator

Natural Alignments
06.2022 - 12.2022

Receptionist

Humbertown Village Spa
04.2018 - 03.2020

Sales Associate

Nordstrom
10.2017 - 01.2018

Key Holder

The Body Shop
07.2015 - 09.2017

Sales Associate

Blue Notes
06.2014 - 12.2016

Bachelor Of Arts - Child and Youth Care

Ryerson University

Advanced Diploma - Child and Youth Care

Sheridan College Institute of Technology

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Shevon Da Costa