Shesh Kotadia
Kitchener,ON
Summary
Hands-on experience with Amazon and Intercom as a Delivery Driver and Dispatcher, consistently exceeding performance targets in high-volume operations. Expertise in resolving customer issues and coordinating logistics under pressure. Recognized for persuasive communication and attention to detail, fostering collaboration across departments to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Intelcom
Winnipeg, Manitoba
12.2024 - 07.2025
- Ensured compliance with company guidelines and safety standards during loading and unloading of packages.
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
- Maintained accurate records of deliveries and pick-ups to support efficient operations.
Banking Advisor
RBC-Royal Bank Of Canada
Winnipeg, MB
10.2023 - 11.2024
- Extended and sustained relationships with customers to maintain and grow business.
- Generated sales leads through networking activities such as attending events or contacting potential customers.
- Identified new business opportunities through networking and referrals.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
Dispatcher
Amazon
Winnipeg, MB
01.2022 - 01.2024
- Responded quickly to on road drivers via call and text. Resolving all on road issues faced by the drivers.
- Maintained accurate records of dispatch activities and communicated critical information to management, reducing errors and improving overall productivity.
- Managed scheduling and routing of vehicles, optimizing resources and reducing fuel costs.
Education
Diploma - Business General
Northern College of Applied Arts And Technology
South Porcupine, ON07.2020
Skills
- Customer Relationship Management
- Time Management
- Customer Service
- Sales Leadership
- Teamwork
- Communication
- Team collaboration
Timeline
Delivery Driver
Intelcom
12.2024 - 07.2025
Banking Advisor
RBC-Royal Bank Of Canada
10.2023 - 11.2024
Dispatcher
Amazon
01.2022 - 01.2024
Diploma - Business General
Northern College of Applied Arts And Technology
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