Summary
Overview
Work History
Education
Skills
Timeline
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Shesh Kotadia

Kitchener,ON

Summary

Hands-on experience with Amazon and Intercom as a Delivery Driver and Dispatcher, consistently exceeding performance targets in high-volume operations. Expertise in resolving customer issues and coordinating logistics under pressure. Recognized for persuasive communication and attention to detail, fostering collaboration across departments to enhance customer satisfaction.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Intelcom
Winnipeg, Manitoba
12.2024 - 07.2025
  • Ensured compliance with company guidelines and safety standards during loading and unloading of packages.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
  • Maintained accurate records of deliveries and pick-ups to support efficient operations.

Banking Advisor

RBC-Royal Bank Of Canada
Winnipeg, MB
10.2023 - 11.2024
  • Extended and sustained relationships with customers to maintain and grow business.
  • Generated sales leads through networking activities such as attending events or contacting potential customers.
  • Identified new business opportunities through networking and referrals.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.

Dispatcher

Amazon
Winnipeg, MB
01.2022 - 01.2024
  • Responded quickly to on road drivers via call and text. Resolving all on road issues faced by the drivers.
  • Maintained accurate records of dispatch activities and communicated critical information to management, reducing errors and improving overall productivity.
  • Managed scheduling and routing of vehicles, optimizing resources and reducing fuel costs.

Education

Diploma - Business General

Northern College of Applied Arts And Technology
South Porcupine, ON
07.2020

Skills

  • Customer Relationship Management
  • Time Management
  • Customer Service
  • Sales Leadership
  • Teamwork
  • Communication
  • Team collaboration

Timeline

Delivery Driver

Intelcom
12.2024 - 07.2025

Banking Advisor

RBC-Royal Bank Of Canada
10.2023 - 11.2024

Dispatcher

Amazon
01.2022 - 01.2024

Diploma - Business General

Northern College of Applied Arts And Technology

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Shesh Kotadia