SHERYLL TRESSLER
Las Flores,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
40
40
years of professional experience
Work History
Air Department Administrator/Agent
The Travel Corporation
2013.01 - Current
- Primary responsibilities include analysis of daily transactions and reporting weekly
- Airline relations and resolution of conflicted arrangements
- Strong computer knowledge, use of Amadeus GDS, TRAMS Back Office Suite, Microsoft Office, Teams, and Sharepoint applications
- Extensive knowledge and interpretation of airline rules, procedures and back office systems.
Virtual Corporate Travel Agent
Travel Center/American Express
2010.09 - 2012.12
- After-hours support agent providing full-service travel planning based on customer needs using Apollo and Sabre GDS
- Emphasis on domestic and international airline rules and ticketing procedures, communication with customers via phone and email in accordance with company policy.
Corporate Travel Agent
Uniglobe South Coast Travel/Uniglobe Travel Partners
2006.05 - 2010.09
- Responsibilities include: individual and group travel planning, developing and maintaining relationships with customers and vendors, strong computer knowledge, use of Apollo and Amadeus GDS, general office procedures, use of Microsoft Office software (Word, Outlook, and Excel), assisting with IT needs.
Lead Travel Agent/General Manager
Diamond Travel/TravelStore, Inc.
1998.02 - 2003.12
- Managed a team agents in a high volume, deadline driven environment
- Responsibilities include: planning and execution of individual and group travel arrangements, building and maintaining customers and vendors relations, weekly and monthly reports, strong computer and communication skills
- Computer skills: Sabre GDS, Microsoft Office software (Word, Outlook, and Excel), assisting with IT needs
- Planning and executing travel events, staff training, and development of marketing campaigns.
Entry Level Travel Agent Positions
1984.05 - 1998.02
- Responsibilities include general office work, planning and execution of individual and group travel arrangements, development of computer and communication skills, use of Sabre, Apollo and Amadeus GDS, building and maintaining customer relationships.
Education
Certificate in Advanced Business Accounting -
Orange County Business College
Anaheim, CA05.1986
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.1984
Skills
- Organizational Management
- Document Preparation
- Records Management
- Meeting facilitation
- Critical Thinking
- Planning and Prioritization
- Relationship Building
- Work Planning and Prioritization
- Records and Database Management
- Administrative background
Travel Experience
Australia, New Zealand, Tahiti, Hawaii, London, Florida, New York, Greece, Cruises
Hobbies and Interests
Computers, travel, gardening, health & fitness, sports
Timeline
Air Department Administrator/Agent
The Travel Corporation
2013.01 - Current
Virtual Corporate Travel Agent
Travel Center/American Express
2010.09 - 2012.12
Corporate Travel Agent
Uniglobe South Coast Travel/Uniglobe Travel Partners
2006.05 - 2010.09
Lead Travel Agent/General Manager
Diamond Travel/TravelStore, Inc.
1998.02 - 2003.12
Entry Level Travel Agent Positions
1984.05 - 1998.02
Certificate in Advanced Business Accounting -
Orange County Business College
High School Diploma -
Fountain Valley High School
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